Processor, Wires Operations
About The Position
As a member of CIBC’s Retail Operations team, the Processor works in a fast-paced back-office operational environment, providing professional and timely support by verifying and processing documentation received from internal stakeholders, such as Banking Centres. The role ensures documentation is accurate and complete according to policies and procedures before further processing. It also investigates requests to resolve processing errors and out-of-balance conditions through adjustments and account settlement. The Processor helps achieve client satisfaction and productivity standards and meet or exceed service level agreements by following established procedures and guidelines and escalating issues when appropriate. Processing centre hours may include evenings and weekends.
Requirements
- Strong attention to detail and critical-thinking skills.
- Ability to investigate complex problems, analyze information, and communicate detailed information meaningfully.
- Ability to work collaboratively and contribute to team goals.
- Ability to prioritize work, resolve discrepancies, and use independent judgment within standard procedures.
- Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Responsibilities
- Verify and process documentation received from internal stakeholders, ensuring it is accurate and complete according to policies and procedures.
- Investigate processing errors and item discrepancies, identify root causes, and resolve errors according to established guidelines.
- Resolve out-of-balance conditions through processing adjustments and account settlement.
- Follow risk and governance standards, complete required documentation, and comply with processes and procedures.
- Work with the team to meet quality standards, deadlines, and service level agreements.
- Receive, prioritize, sort, and distribute work to staff within a production area.
- Respond to questions and provide guidance to staff.
- Perform quality checks on completed work to ensure accuracy.
- Monitor workflow and prioritize unresolved matters that could cause backlogs or delays.
- Meet client satisfaction and productivity standards, and escalate issues as appropriate.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account
- Life insurance
- Disability and other insurance plans
- Paid time off, including sick leave, parental leave, and vacation
- Paid holidays
- 401(k)
- Potential eligibility for incentive compensation, which may include a discretionary bonus
- Banking benefits
- Wellbeing support
- Paid Purpose Day for growth and development
- MomentMakers social, points-based recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
