Operations Specialist - Wires

American Bank & Trust - South Dakota•Sioux Falls, SD

5d•Onsite

About The Position

The Operations Specialist processes domestic and international wire transfers and supports a range of deposit-related, payment, account-quality-control, and card-service activities. The role monitors transaction queues and exceptions, investigates unusual or rejected transactions, and escalates potential fraud, sanctions, or compliance concerns. It also supports internal customers, identifies process improvements and risks, assists with projects and training documentation, and maintains knowledge of regulatory requirements. The position is performed largely within the Bank and generally during normal business hours. Unscheduled evening and weekend work may be needed, and some Saturday work may be required. Out-of-town and overnight business travel is required. The work involves prolonged mental and visual concentration and may involve stressful periods while managing multiple priorities and deadlines. The employee must be able to lift and move up to 20 pounds of office supplies and equipment; some bending, turning, and twisting are required.

Requirements

Bachelor’s degree in Business or Finance, or an equivalent combination of education and experience.
Minimum of 2 years of operations experience within a financial institution environment is preferred.
Strong written and verbal communication skills.
Ability to interact with customers and employees tactfully, diplomatically, and confidentially.
Resourcefulness, organization, and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Ability to interpret wire instructions, apply dual-control and verification procedures, meet payment cutoff times, and identify unusual or potentially fraudulent activity.
Ability to maintain confidentiality of customer information.
Strong ethical focus.
Ability to lift and move up to 20 pounds; some bending, turning, and twisting are required.
Ability to travel out of town and overnight; evening, weekend, and Saturday work may be required.

Nice To Haves

AAP (Accredited ACH Professional) certification is preferred; willingness to pursue certification is encouraged.
Experience processing wire transfers or other high-risk payment transactions is strongly preferred.

Responsibilities

Process domestic and international incoming and outgoing wire transfers accurately and within established deadlines, including reviewing payment instructions, validating approvals, confirming available funds, and completing verification and security procedures.
Monitor wire queues, exceptions, confirmations, and settlement activity; investigate and resolve rejected, delayed, duplicate, or unusual wire transactions and promptly escalate potential fraud, sanctions, or compliance concerns.
Process cash letters, teller source capture, ACH, garnishments and levies, IRAs, and deposit-area maintenance requests.
Monitor and address non-post items, exception processing, stop payments, and NSF items daily.
Perform quality control for new and existing accounts to ensure compliance with regulations, policies, and procedures.
Process EFT disputes, support branch staff with debit cards, and perform card maintenance.
Assist internal customers with inquiries and troubleshooting while providing customer service.
Identify process improvements and areas of risk and provide potential solutions.
Assist with bank projects and activities, and help develop related documentation and training.
Maintain current knowledge of regulatory changes and comply with applicable laws and internal policies.
Develop relationships with bank employees to strengthen the internal network and increase awareness of services and opportunities.
Represent the Bank at civic and community events.
Follow compliance procedures and participate in required training.
Perform other duties as assigned.
Meet or exceed annual goals established by the CEO and aligned with the strategic plan, budgeted key metrics, and regulatory compliance requirements.