Operations Specialist

Community Concierge Services • Atlanta, GA

1d • $70,000 - $80,000

About The Position

Community Concierge Services, LLC (CCS) is hiring an Operations Specialist to support company leadership and oversee day-to-day operations across the states it serves. The role involves close collaboration with the C-Suite, extensive field travel to support and improve markets, development of operational systems and processes, and integration of new communities and acquisitions. The position requires flexibility, resourcefulness, ownership, and comfort working in an environment with changing priorities and ambiguity. The role may include early-morning travel, overnight field work, and completing service routes when necessary. CCS describes a potential path to Senior Operations Specialist after 12 months, followed by possible leadership roles.

Requirements

• Demonstrated self-starting approach, extreme ownership, and ability to thrive without a fixed playbook.
• Strong operational instincts and excellent calendar and time-management skills.
• Willingness and ability to travel up to 20 days per month on short notice, by air or vehicle, including extended stays.
• Comfort working directly with senior leadership and the C-Suite.
• Ability to lead teams, hire employees, and hold teams accountable.
• Physical capability to complete field routes when needed.
• Must reside within 25 miles of downtown Metro Atlanta or be willing to relocate before starting.
• Must maintain a valid driver's license, clean driving record, and clear background check throughout employment.

Responsibilities

• Serve as a right-hand resource to company leadership and help run day-to-day operations across all states served.
• Travel extensively to support, audit, and elevate field operations.
• Build, integrate, and improve operational systems and processes across departments.
• Hire, train, and develop employees and managers, and terminate them when necessary.
• Onboard and integrate new communities and acquisitions, including conducting client orientations.
• Cover regional, area, or district manager duties when those managers are unavailable.
• Ensure nightly service is not missed.
• Support scheduling, call-out coverage, and weekend route coverage.
• Respond promptly and thoroughly to client and management-company feedback.
• Keep daily Asana tasks cleared and communication flowing through the appropriate channels.
• Lead company initiatives, operations calls, and rollouts of new procedures.
• Complete field routes when needed.

Benefits

• $70,000 annual base salary, paid bi-weekly.
• Performance bonus of up to $10,000 per year, paid quarterly; based on task completion, travel completion, company-wide client satisfaction, and service reliability, and subject to good standing.
• Health, dental, and vision insurance, with CCS covering 70% of premiums for the employee and family.
• 401(k) with up to 4% match after 12 months.
• Corporate gym membership program.
• PTO and sick leave accruing from day one.
• Company vehicle where applicable and equipment provided.
• Clear advancement to Senior Operations Specialist after 12 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed