Operations Specialist

Trulieve • East Point, GA

7d • Hybrid

About The Position

The Retail Field Operations Specialist supports the Retail Field Operations Manager with operational procedures, systems, and business processes nationwide. The role provides field support and quality visits, helps improve communication and efficiency across departments, and serves as the subject matter expert for supported states’ systems and regulations. The position also assists with training, technology implementation, standard operating procedures, store openings, and operational improvements across Trulieve retail locations.

The position is based in Atlanta, Georgia, with remote work and travel. The schedule is 45 or more hours per week, with flexible hours depending on business needs; occasional evenings, weekends, and holidays are required. Travel comprises 75% to 90% of the work schedule. Salary is commensurate with experience. A comprehensive benefits package, including paid time off, is offered.

Requirements

• Prior operations management experience, preferably in retail and/or customer service, is a plus.
• Self-starter with a history of achieving deadline-driven results and deliverables.
• Skills in process improvement and documentation, attention to detail, time management, prioritization, and organization.
• Observant, analytical, inquisitive, and attentive.
• Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels and with varied personalities.
• Ability to train, develop, and evaluate a team.
• Conversational English ability to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
• Ability to understand and follow written and oral instructions.
• Valid driver’s license and ability to pass a motor vehicle record background check.
• Ability to pass level 1 and level 2 background checks.
• Must be at least 21 years of age.
• Ability to function independently, with flexibility and personal integrity, and work effectively with residents, personnel, and support agencies.
• Ability to work with patrons of different ages and abilities, including people who may be emotionally distressed or hostile.
• Ability to move throughout facilities, including tight spaces; communicate and exchange sensitive information; observe and inspect details at varying ranges; and operate computing devices.
• Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, climb stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
• Visual and auditory acuity, with or without aids, to perform the position’s functions.
• Availability to work 45 or more hours per week, with flexible hours based on business needs, and occasional evenings, weekends, and holidays.
• Ability to travel 75% to 90% of the work schedule.

Nice To Haves

• Associate degree preferred.
• Prior operations management experience, preferably in retail and/or customer service.
• Knowledge of SAP and state-required compliance and inventory management systems.

Responsibilities

• Assist with managing and facilitating communication and efficiency between departments.
• Conduct field support and quality visits to ensure operational standards are met.
• Serve as the subject matter expert for supported states regarding systems and regulations.
• Recommend operational improvements to the Retail Field Operations Manager to drive growth.
• Monitor daily productivity and recommend modifications to improve personnel and operational effectiveness.
• Assist with system and technology training and implementation.
• Support development of standard operating procedures to improve efficiency within the designated region.
• Provide training and support to Trulieve retail partners.
• Identify needs and develop operational plans for retail training, visual merchandising, store aesthetics, customer flow, product organization, and asset protection.
• Participate in User Acceptance Testing to validate updates and enhancements against operational needs.
• Support new store openings and help ensure stores and teams are prepared for grand opening and ongoing operations.
• Visit retail establishments to support efficient management and high sales performance.
• Complete other assigned projects and responsibilities.

Benefits

• Comprehensive benefits package
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree