Operations Specialist

Carolina Energy Conservation•Myrtle Beach, SC

About The Position

Carolina Energy Conservation / Klaus Roofing is seeking an organized, dependable, customer-focused operations professional to coordinate day-to-day operations across multiple states. The role connects sales, production, crews, vendors, customers, local jurisdictions, and ownership, helping ensure jobs are scheduled, materials are ordered, permits and paperwork are handled, customers are informed, and projects progress from start to finish. The ideal candidate takes ownership, communicates effectively, stays ahead of details, and follows tasks through to completion.

Requirements

Strong organizational and time-management skills.
Excellent communication and customer service skills.
Strong attention to detail and follow-through.
Ability to manage multiple projects, locations, and priorities simultaneously.
Comfort working with customers, employees, subcontractors, vendors, and local permitting offices.
Ability to research and manage permitting requirements across multiple states and jurisdictions.
Ability to solve problems and keep projects moving.
Computer and office software skills.

Nice To Haves

Construction, roofing, home improvement, permitting, or operations experience is preferred.

Responsibilities

Manage and maintain the production schedule across multiple service areas and states.
Coordinate installation crews and upcoming jobs.
Schedule service calls, repairs, warranty work, and follow-up appointments.
Help keep projects on schedule and address issues as they arise.
Pull and track required permits for roofing, insulation, and home improvement projects.
Coordinate permit requirements with cities, counties, municipalities, and other local jurisdictions.
Track permit approvals, inspections, and required documentation.
Help ensure projects meet permitting and administrative requirements for each state and service area.
Maintain organized records of permits, inspections, and project approvals.
Order materials for upcoming projects and confirm they are available before installations.
Coordinate with vendors, sales, production, and crews.
Prepare, track, and communicate change orders.
Communicate with customers regarding scheduling, project updates, and next steps.
Answer customer questions and help resolve concerns.
Provide a professional and positive customer experience from start to finish.
Monitor accounts receivable and follow up on outstanding customer balances.
Assist with customer financing and required documentation.
Manage and reconcile Lowe's credit cards and company purchases.
Maintain accurate and organized job records.
Complete and track SafeHome / FORTIFIED paperwork and ensure required documentation is collected, submitted, and organized.
Assist with project closeout requirements.
Help manage the company vehicle fleet across multiple service areas.
Coordinate vehicle maintenance and repairs.
Keep vehicle registrations, service schedules, and records organized.