Operations Specialist

ReliaQuest•Tampa, FL

About The Position

ReliaQuest is seeking an Operations Support Specialist to serve as a key partner across the organization, ensuring high-quality, on-brand operating center experiences for prospects, customers, teammates, and community partners. This proactive, detail-oriented role supports efficient office operations while maintaining brand standards and elevating the experience of everyone who visits ReliaQuest locations.

Requirements

Positive attitude and ability to make independent decisions while working as a committed team player aligned with ReliaQuest’s vision.
Service-oriented approach and focus on improving experiences for internal teams and external customers.
Strong attention to detail and accuracy.
Highly organized and flexible, with the ability to thrive in adaptable, fast-paced environments.
Resourcefulness, innovation, confidence, and readiness to contribute to cross-departmental initiatives.
Self-starter with proactive problem-solving skills.
Previous office and customer-facing experience, with the ability to anticipate needs and exceed expectations.
Strong verbal and written communication skills and ability to manage multiple tasks and priorities.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to adapt to new technologies.
Bachelor’s degree required.

Nice To Haves

Professional experience in a similar setting preferred.

Responsibilities

Collaborate with cross-functional teams to establish and uphold office standards and guidelines that deliver a high-quality, consistent experience.
Greet visitors at the front desk, assist with location logistics, and provide support.
Guide customers, guests, and candidates through check-in and hand them off to appropriate team members.
Coordinate onsite customer and prospect meetings, innovation center sessions, customer training, and other strategic engagements with sales, customer success, and innovation teams.
Support campus recruiting and operating center events.
Assist with office space planning, moves, and modifications in alignment with departmental needs and priorities.
Maintain relationships with community partners and schedule teammates for events.
Organize and support company-provided meals and office events.
Provide administrative support across departments, including calendar management and meeting coordination.
Book travel for new hires and customers, and coordinate travel arrangements for large company events.
Serve as a communication hub between departments, property management, and vendors to support consistent policies and processes.
Handle incoming and outgoing mail, deliveries, and other logistics accurately and promptly.
Support cross-functional projects by managing operational execution.
Order and stock supplies and manage inventory.
Maintain office cleanliness and coordinate repairs.
Publish and maintain global digital signage across operating centers.