Operations Specialist

Trulieve•Tallahassee, FL

About The Position

The Retail Field Operations Specialist supports the Retail Field Operations Manager with operational procedures, systems, and business processes nationwide. The role helps improve communication and efficiency across departments, supports retail partners, and contributes to operational growth and consistency. The position is based in Atlanta, Georgia, with remote work and substantial travel; remote work is not available as a standalone arrangement. The specialist provides field support and quality visits, serves as a subject matter expert for assigned states’ systems and regulations, and recommends operational improvements. The role also supports training, technology implementation, standard operating procedure development, user acceptance testing, and new store openings. It includes visits to retail locations to support effective management and sales performance. The schedule is 45 or more hours per week with flexible hours based on business needs. Occasional evenings, weekends, and holidays are required, and travel is expected for 50%–75% of the work schedule. Salary is commensurate with experience. A comprehensive benefits package, including paid time off, is offered.

Requirements

Prior operations management experience; retail and/or customer service experience is a plus.
Self-starter with a history of delivering deadline-driven results and deliverables.
Process improvement and documentation skills, attention to detail, time management, prioritization, and organizational skills.
Observant, analytical, inquisitive, and attentive.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels and with varied personalities.
Ability to train, develop, and evaluate a team.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunications devices.
Ability to understand and follow written and oral instructions.
Valid driver’s license and ability to pass a motor vehicle record background check.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility and personal integrity, while working effectively with residents, personnel, and support agencies.
Ability to work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Must travel 50%–75% of the work schedule and be available for occasional evenings, weekends, and holidays.
Ability to move throughout facilities, including tight spaces; communicate and exchange sensitive information; inspect details at varying ranges; and operate computing devices.
Frequently manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects weighing up to 50 pounds; use stools, ladders, and steps; and crouch, stoop, kneel, or crawl.
Occasionally remain seated and possess adequate visual and auditory acuity, with or without aids, to perform the job.

Nice To Haves

Associate degree preferred.
Prior operations management experience in retail and/or customer service is a plus.
Knowledge of SAP and state-required compliance/inventory management systems preferred.

Responsibilities

Assist with managing, facilitating, and increasing communication and efficiency between departments.
Conduct field support and quality visits to ensure operational standards are met.
Serve as the subject matter expert for supported states on systems and regulations.
Recommend improvements to the Retail Field Operations Manager to improve operations and drive growth.
Monitor daily productivity and recommend changes to improve personnel and operational effectiveness.
Assist with system and technology training and implementation.
Support development of standard operating procedures to increase efficiency within the designated region.
Train and support Trulieve retail partners across the company.
Identify needs and develop operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection.
Participate in User Acceptance Testing to validate that updates and enhancements meet operational needs and function as expected.
Support new store openings so stores and teams are prepared for grand opening and understand ongoing operations.
Visit retail establishments to support efficient and effective management and high sales performance.
Complete other assigned projects and responsibilities.