Senior Operations Manager

Metro Supply Chain USA•Monroe, OH

19h

About The Position

The Senior Operations Manager partners with Operations Managers on long-term planning and coordinates the day-to-day activities of a warehouse operation. The role oversees team members and functions including receiving, storage, distribution, systems administration, inventory control, sanitation, maintenance, and customer service. It ensures warehousing activities comply with space availability, order fulfillment requirements, and business plans, while supporting employee training, performance goals, work organization, and a productive, participatory environment. The role also manages vendor data and supports the ongoing health and safety of Aspect Retail Logistics, US through leadership, training, development of policies and procedures, and reporting. The Senior Operations Manager is responsible for the success of the operation, including adherence to business plans and budgets, operational procedures, customer KPIs, and contractual agreements. The role develops the operational team and succession plans, drives process improvement, and partners with the GM and other facility leaders to support operational performance and continuous improvement. Weekend and off-shift work may be required as operational needs dictate.

Requirements

Ten or more years of 3PL experience, or prior logistics-industry experience including operations management with a concentration in process definition and project management.
Experience utilizing or managing distribution centers.
Familiarity with collective bargaining agreements and grievance processes and resolution.
Understanding of P&L budget accounting principles.
Experience with customer presentations and PowerPoint.
Knowledge of SQF and food safety requirements.
Familiarity with Engineered Labor Standards and JDA.
Familiarity with real-time WMS systems.
Familiarity with OSHA standards and requirements as they apply to the operation.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a combination of education and related experience.
Competencies: customer centricity; fostering culture; collaboration; problem solving and decision making; managing through change; developing self and others; planning and results orientation; communication; an always-improving mindset; and business and financial savvy.

Responsibilities

Ensure the operation succeeds and adheres to business plans and budgets.
Plan warehouse operations for the long term and ensure the operational team follows company-standard operating procedures to meet or exceed customer KPIs.
Develop the operational team and create a succession plan for the long-term success of the operation.
Implement changes to operational systems to improve customer service, order management, and the timely, undamaged shipping and receiving of customer products.
Train Operations Managers to review forecasts, inventory reports, sales order reports, and other available information, and devise plans for fluctuations in warehouse operations.
Partner with the GM and keep them informed about policy, procedure, production performance, and problems.
Partner with the IC Manager, Safety/Sanitation Manager, and Site Engineer to ensure they receive needed support.
Lead facility staff by hiring, training, developing, and scheduling competent staff; communicating facility and company goals, including health and safety, productivity, and housekeeping; and providing feedback and measuring success.
Assign and organize CIPs aligned with customer needs.
Initiate process-improvement actions under Lean Sigma principles.
Manage ongoing relationships and interactions with customers, vendors, and carriers to support adherence to contractual agreements.
Assume additional related responsibilities as required.
Work weekends and off shifts when operational needs dictate.