Senior Operations Manager

Carvana•Tracy, CA

About The Position

The Senior Operations Manager oversees multiple reconditioning lines within an Inspection & Reconditioning Center and plans production for a full working shift. The role manages facility operations to meet or exceed production, cost, and quality targets when the General Manager is not onsite. It identifies throughput and efficiency bottlenecks, leads root cause analysis and action planning, and works with site leadership and associates to implement solutions. The manager conducts weekly performance reviews with Senior Reconditioning leadership, leads daily site manager huddles, and supports Continuous Improvement projects at the home site and, when applicable, across the region or network. The role implements and trains teams on process changes, develops Reconditioning Leads and Managers through Development Plans and competency-based feedback, models Carvana values through leadership and communication, upholds operating standards, and ensures compliance with health, safety, and loss prevention guidelines. The position requires openness to relocation, ideally nationwide and at minimum within the Northeast, Southeast, Midwest, or West Coast. Work may involve a variable schedule and physically demanding conditions in a vehicle maintenance environment. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship. Reasonable accommodations are available for applicants with disabilities to perform essential job functions.

Requirements

Must be open to relocation, ideally nationwide and at minimum regionally within the Northeast, Southeast, Midwest, or West Coast.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Experience leading a team of more than 50 associates and a track record of developing employees.
Proven ability to solve urgent operational challenges through root cause analysis.
Excellent communication skills.
8+ years of management experience in an automotive or lean manufacturing environment.
Valid unrestricted driver’s license and a clean driving record in the last 3 years.
Must be able to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to work variable schedules as necessary.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull in conditions that may be cold, hot, noisy, or wet, and may involve vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to walk up to three miles each day.

Responsibilities

Oversee multiple reconditioning lines and plan production for a full working shift.
Manage facility operations to meet or exceed production, cost, and quality targets when the General Manager is not onsite.
Identify bottlenecks affecting site throughput and efficiency.
Conduct root cause analysis, develop action plans, and execute them with site leadership and associates.
Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting performance against targets, challenges, and countermeasures.
Guide daily site manager huddles to establish priorities.
Support and execute Continuous Improvement projects at the home site and, when applicable, throughout the region or network.
Implement and train teams on process changes.
Support Development Plans and provide regular competency-based feedback to foster the growth of Reconditioning Leads and Managers.
Demonstrate Carvana values through leadership, teamwork, and communication on the shop floor.
Uphold Carvana operating standards and processes.
Ensure compliance with health, safety, and loss prevention guidelines.