Senior Operations Manager
About The Position
The Senior Operations Manager for CityWalk BHAM will assume the primary management and oversight role of day-to-day City Walk operations. This position is responsible for directing, managing, planning, and organizing the operational departments of the CityWalk venue to ensure optimal efficiency and performance. The Senior Operations Manager will also collaborate with the CEO and senior management (directors) on facility rentals, event coordination, venue safety and security, and long-term plans for growth and evaluation of City Walk and its various operating units. Additionally, the role will focus on staff needs to ensure that systems and procedures are in place to support operations and team members. He/she will plan, budget, and direct activities concerned with the operation and maintenance of feature amenities of City Walk, general public and specialized City Walk elements, and various programs and systems.
Requirements
- Minimum of ten (10) years related knowledge, experience, and skills in public space management, parks, attractions, or similar outdoor venues.
- Bachelor’s degree required.
- Valid State of Alabama Driver License.
- Proven expertise and ability to bridge long-term strategy with short-term goals, including the ability to plan and see the “big picture”, ensuring that the team has the necessary direction, information, resources, and support.
- Experience in earned income generation and programming strategies, especially those related to public places and amenities.
- Advanced knowledge and experience in greenspace operations and management including recreational activities and public space amenities.
- Ability to read, analyze, and interpret general business documents, governmental regulations, blueprints, schematic designs, and floor plans.
- Ability to make basic mathematical calculations.
- Excellent oral communication and written communication skills.
Nice To Haves
- Masters preferred in public facility management, business administration, parks and/or recreation management or related field.
- Industry certification(s) strongly preferred: Certified Parks and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE) preferred.
- Maintains effective relationships with public, promoters, management, BJCC partners and employees in a courteous and diplomatic manner.
Responsibilities
- Develop, implement, and regularly refine operating plans for City Walk.
- Manage and operate a large public outdoor venue, providing exceptional experience for clients and guests.
- Ensure standards for product & service quality, equipment, and operator performance are maintained, using cost-effective technology techniques and processes to maximize resources and preserve fixed assets.
- Ensure all aspects of the venue grounds and infrastructure are well maintained, clean, safe, and managed efficiently.
- Develop, implement, and regularly refine policies that ensure efficient and effective operational practices, safety, fiscal responsibility, and day-to-day management best practices, leading to the development and promotion of the culture and vision of City Walk.
- Develop and execute a City Walk operational plan and yearly maintenance plans (multi-year building maintenance plan, equipment care plan, landscaping plan, etc.).
- Lead budgeting and resource allocation efforts alongside other senior-level management team members.
- Coordinate with internal team members to ensure proper staffing, including security, custodians, and maintenance, to ensure a safe environment for visitors and patrons of City Walk BHAM.
- Coordinate with internal team members and landscape contractors to ensure landscape standards are consistently met.
- Determine items of concern related to electrical, mechanical, plumbing, painting, graffiti, and overall general maintenance.
- Initiate and track work orders.
- Create and oversee the daily schedules of operational team members.
- Ensure adequate personnel are scheduled to meet the demands of venue events.
- Ensure all program initiatives align with City Walk’s core values and culture.
- Provide leadership and continuous evaluation in the development of short and long-term strategic, financial, and operational objectives.
- Provide input and insight into policy and process development.
- Hire, onboard, and train new employees as needed and instill a culture of accountability.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
