Senior Operations Manager

Atoms•Dallas, TX

11h•$106,000 - $130,000•Onsite

About The Position

The Senior Operations Manager is the operational leader accountable for the performance of every depot in their market. The role leads depot-based Operations Managers and the frontline organization, including Operations Associates, Shift Supervisors, Service Agents, and Lead Drivers, to deliver a safe, exceptional, and reliable experience for members and drivers. The primary mandate is to optimize existing depots before expanding: improve execution and consistency, reduce cost per hour of supply, and strengthen operating performance. The Senior Operations Manager contributes depot-level evidence and recommendations to market strategy, budget, and expansion discussions, while the Director of Operations retains final accountability for those decisions. The role partners with Recruiting, Growth, Finance, Human Resources, and Strategy. This leader owns depot operational, safety, customer experience, fleet, staffing, and cost performance, and develops Operations Managers and Associates into independent operators. They establish consistent standards, use data to diagnose and address performance issues, manage budgets and forecasts, oversee fleet availability and maintenance, and ensure safety and compliance. They also build repeatable playbooks, operating cadences, and training that can support future depots and markets. The position is based in the Dallas office and is fully onsite, with office-based teams working onsite five days a week. The base salary range is $106,000–$130,000 per year; eligible employees may also receive equity awards.

Requirements

At least 7 years of progressive, hands-on operations leadership experience in fleet, rideshare, logistics, or another high-volume service environment.
At least 3 years leading people managers, including managers responsible for their own site, depot, or facility and large frontline teams of 100 or more employees.
Demonstrated success developing frontline managers into independent operators who deliver without close supervision.
Multi-site or multi-facility operating experience and the judgment to hold distributed locations to a single standard.
Proven ownership of budgeted cost performance and the ability to balance growth, efficiency, and quality.
Measurable results improving an existing operation in areas such as throughput, cost, quality, or safety.
Experience in a safety-critical operating environment, including incident response and regulatory or labor compliance.
Data-driven operational decision-making, with fluency in performance metrics, forecasting, and operational planning tools.
Experience in high-growth, fast-changing environments and ability to navigate shifting priorities.
Hands-on leadership style, with credibility earned through direct involvement and execution.
Ability to work fully onsite and engage daily with teams and operations.
Bachelor’s degree or equivalent experience leading multi-site operations.

Nice To Haves

Experience turning around an underperforming site, depot, or market.
Experience launching or expanding depots or markets and leading operations through stabilization to sustainable performance.
A record of promoting direct reports into larger roles.

Responsibilities

Standardize depot-level execution and continuous improvement across the market.
Develop Operations Managers and Operations Associates, including their performance and leadership bench strength.
Own operational, safety, and customer experience performance across every depot in the market.
Establish and enforce consistent operating standards across locations and shifts.
Analyze depot and market performance, identify root causes, and take evidence-based corrective action.
Manage driver labor and Operations & Support staff costs against the approved budget, forecast expenses, and identify cost reductions without compromising experience quality.
Own fleet availability, maintenance, and uptime across depots.
Ensure driver shifts are fulfilled based on forecasted supply hours.
Oversee driving-behavior standards, incident response, risk exposure, and day-to-day safety and compliance execution.
Partner with Human Resources to uphold labor policies and legal requirements, maintain accurate documentation, and keep the market compliant.
Contribute depot-level insights to market strategy, budget, and expansion planning, and translate plans into team execution.
Build repeatable playbooks, operating cadences, and training to support change adoption and future growth.
Bring depot-level evidence and business cases to influence market decisions.