Senior Operations Manager - Tolleson

Carvana•Tolleson, AZ

About The Position

The Senior Operations Manager oversees multiple reconditioning lines within Carvana’s Inspection & Reconditioning Center and plans production for a full working shift. When the General Manager is not onsite, this role manages facility operations to meet or exceed production, cost, and quality targets. The manager identifies throughput and efficiency bottlenecks, conducts root cause analysis, and partners with site leadership and associates to develop and execute action plans. The role includes reviewing site performance with Senior Reconditioning leadership, leading daily site manager huddles, and supporting Continuous Improvement projects at the home site and, where applicable, across the region or network. The Senior Operations Manager also supports the development of Reconditioning Leads and Managers through development plans and regular competency-based feedback, models Carvana values, upholds operating standards, and ensures compliance with health, safety, and loss prevention guidelines.

Requirements

Ability to maintain high volume and high-quality content in a fast-paced environment.
Experience leading a team of more than 50 associates and a track record of developing employees.
Proven ability to solve urgent operational challenges through root cause analysis.
Excellent communication skills.
At least 8 years of management experience in an automotive or lean manufacturing environment.
Valid unrestricted driver’s license and a clean driving record for the last 3 years.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to work variable schedules as necessary.
Ability to lift up to 60 pounds independently, with most lifting between knee and shoulder height and other lifting from various levels.
Ability to walk up to three miles each day.
Ability to pass a complete background check; hiring is contingent on passing it.
Role is not eligible for visa sponsorship.

Responsibilities

Oversee multiple reconditioning lines and plan production for a full working shift.
Manage facility operations in the General Manager’s absence to meet or exceed production, cost, and quality targets.
Identify site throughput and efficiency bottlenecks, conduct root cause analysis, and execute action plans with site leadership and associates.
Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on results against targets, challenges, and countermeasures.
Guide daily site manager huddles to establish priorities and set the tone for the day.
Support Continuous Improvement projects at the home site and, if applicable, throughout the region or network, including implementing and training process changes.
Support the growth and development of Reconditioning Leads and Managers through development plans and competency-based feedback.
Demonstrate Carvana values through leadership, teamwork, and communication on the shop floor.
Uphold Carvana operating standards and processes.
Ensure compliance with health, safety, and loss prevention guidelines.