Senior Operations Manager, Luxe Vetting

Airbnb

4d•$132,000 - $155,000•Remote

About The Position

The Senior Operations Manager will own Airbnb Luxe’s new listing onboarding process end-to-end, developing acquisition and onboarding motions that bring new supply online, maintaining a healthy pipeline, and partnering across teams to meet growth targets. The role also leads cross-team programs and represents the team in internal, cross-functional, and leadership settings. The Luxe Vetting team is part of the Homes Enterprise team and is responsible for onboarding new Luxe listings, defining and enforcing the quality bar for the Luxe badge, and converting high-potential Marketplace listings into Luxe. Airbnb Luxe is a curated category of more than 9,000 vetted high-end homes.

Requirements

At least 8 years of experience in program or operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
Proven experience owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
Strong analytical and problem-solving skills, including building dashboards and using data to make decisions.
Deep, hands-on Salesforce experience, including building dashboards and reports and diagnosing and resolving pipeline or automation issues.
Ability to work with urgency and adapt quickly to changing priorities to meet project goals and objectives.
Proven ability to navigate a matrixed organization and build relationships with cross-functional teams, including Sales, Product, and technical teams.
Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
Excellent organizational skills and high attention to detail and quality.
Must be based in North America and, for remote work, live in a state where Airbnb, Inc. has a registered entity.

Nice To Haves

Advanced data analytics skills, such as SQL.

Responsibilities

Own and continuously improve end-to-end onboarding operations to meet business pace and quality requirements.
Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams.
Identify and close tooling and process gaps, establishing durable systems and reducing manual workarounds.
Manage program budgets and vendor relationships, including selecting external partners as needed.
Drive shared programs with peer leads from planning through execution and take on new projects as priorities evolve.
Represent the team in internal meetings, cross-functional forums, and leadership settings as needed.
Track program metrics, diagnose performance drivers, and identify and implement actions to get performance back on track.