Customer Success Specialist, Vetting

Syniverse • Tampa, FL

2d

About The Position

The Customer Success Specialist, Vetting is an entry-level role supporting Syniverse’s 10DLC vetting service. The role follows documented industry compliance and operator-specific best practices to vet 10DLC campaigns and help reduce spam complaints. It requires strong attention to detail and analytical skills to maintain best practices consistently and accurately. Approximately 90% of the role is performing campaign vets, while approximately 10% is devoted to structured learning, including compliance training, reviewing CTIA guideline updates, and shadowing senior vetters.

Requirements

• High school diploma or GED.
• No prior professional experience required; on-the-job training is provided.
• PC proficiency in a Windows operating environment.
• Strong interpersonal, written, and verbal communication skills.
• Strong analytical and problem-resolution skills.
• High attention to detail and strong follow-up skills.

Nice To Haves

• Strong typing ability.
• Customer service experience.

Responsibilities

• Perform 10DLC campaign vetting using a First In, First Out (FIFO) approach.
• Document the reasons for campaign rejections in the Campaign Management tool so customers can make informed corrections.
• Meet vetting accuracy and velocity targets established by team leadership.
• Maintain current knowledge of 10DLC compliance requirements and operator-specific policies.
• Escalate edge cases or ambiguous campaigns to senior team members for guidance.
• Improve individual knowledge and capabilities through compliance training, reviewing CTIA guideline updates, and shadowing senior vetters.

Benefits

• Competitive total compensation.
• Flexible/remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED