Sr Operations Manager

Ryder Supply Chain Solutions • Yakima, WA

2d

About The Position

The Senior Operations Manager I manages operations and personnel for approximately 400 equivalent truck units across one or more locations. The position may oversee Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and administrative staff. The role achieves business objectives and labor requirements through effective delegation, while balancing customer needs with financial requirements. It manages location performance against comprehensive metrics and ensures compliance with company processes, Standard Operating Procedures, and Standard Repair Practices. The position also follows Ryder Maintenance Operations policies and procedures and may serve as a development role for Senior Operations Manager II, Manager Field Operations I, or Manager Quality Assurance.

The role oversees shop operations, labor planning and personnel development, customer relationships, financial performance, assets, and quality and safety. It involves travel and is designated safety sensitive. The position is salaried. The stated minimum and maximum pay ranges are both $106,000; the role may also be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.

Ryder describes its culture as respectful, collaborative, innovative, and safety-focused, with opportunities to grow and have a voice. Full-time positions offer medical, prescription, dental, vision, life, and disability insurance options; paid time off for vacation, illness, bereavement, family, and parental leave; and a tax-advantaged 401(k) retirement savings plan.

Requirements

• High school diploma or GED.
• At least 4 years of experience in an operations environment or demonstrated success in a Ryder role.
• At least 3 years of supervisory experience.
• 0 to 1 year of exposure to strategic labor, financial, operating, quality, safety, and asset processes and related metrics.
• Advanced understanding of complex strategic labor, financial, operating, quality, safety, and asset processes and related metrics.
• Advanced competency in basic computer skills and the Microsoft Office environment.
• Strong personal accountability and a proven record of achieving desired results.
• Strong verbal and written communication skills.
• Demonstrated commitment to workplace safety, quality execution, and customer service, supported by prior experience and performance.
• Ability to build customer relationships, with demonstrated customer service focus and workflow analysis and management skills.
• Problem-solving skills and ability to solve complex operational problems with assistance.
• Ability to resolve critical customer issues with minimal assistance.
• Ability to lead, train, and develop a self-directed workforce, including effective delegation and management of assigned responsibilities.
• Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
• Ability to work independently and as part of a team.
• Flexibility and self-direction to excel in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and excellent follow-up practices.

Nice To Haves

• Associate's degree.
• Ability to use reporting systems to retrieve data for analysis and decision-making.
• Intermediate knowledge of shop management systems.

Responsibilities

• Oversee work analysis, vehicle planning and scheduling, technician assignments, productivity tracking, shift and shop meetings, and repair order review and approval.
• Plan labor strategically by evaluating incoming work, allocating resources, balancing shift schedules, establishing operating hours, and load-leveling to improve efficiency and productivity.
• Optimize shop labor, the mix of straight time, overtime, and outside repair, and shift patterns to align qualified technician hours with equipment availability and customer operating hours.
• Oversee execution of the Workflow Management process.
• Lead, train, and develop the assigned management team, including Operations Managers, Operations Supervisors, Technicians-In-Charge, and Customer Service Coordinators; manage performance of assigned personnel.
• Coordinate and execute the Technical Training Plan with the Field Training Team; prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Evaluate future staffing needs and oversee recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, resolve issues, promote customer satisfaction and retention, and ensure vehicle uptime.
• Optimize vehicle maintenance cycle time and ensure shops meet or exceed Delivered in Time Promised objectives based on customer requirements.
• Oversee execution of the Customer Communication Protocol; partner with Sales on prospective business scoping and growth opportunities, and develop service requirements for Customer Care Plans.
• Conduct customer visits and annual reviews as required by the Customer Care Plan.
• Develop budget forecasts and cost-control measures for maintenance operations budgets and location P&L statements; execute maintenance initiatives to meet or exceed financial targets.
• Work with vendor sourcing to identify potential and preferred vendors; ensure third-party invoice accuracy and quality of outsourced work.
• Oversee payroll exceptions, purchase order approvals, invoice reconciliation, and fuel reconciliation.
• Manage customer bill-backs, including identifying, reviewing, approving, documenting, and reporting rebillable activity; execute warranty processes and maximize warranty recovery.
• Ensure data integrity in the Shop Management Online system.
• Direct management teams in maintaining location appearance and upkeep, including 6S standards; prioritize and approve shop tooling and equipment needs.
• Oversee vehicle specifications and in-service/out-service processes, contribute to asset management reviews, ensure vehicles have required specifications in SAM, and oversee parts inventory management and related procedures.
• Develop corrective actions and countermeasures for operational quality issues; oversee quality inspections of preventive maintenance and repairs, including in-process reviews of non-PM work.
• Maintain visibility over shop-floor activities to ensure accurate root-cause diagnosis and optimize parts and component yield.
• Lead breakdown root-cause analysis, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Develop and implement Quality Assurance Audit corrective action plans and continuous improvement programs.
• Ensure a safe workplace, guide safety initiatives, maintain vehicle cleanliness and repair quality, and maintain documentation required by local, state, federal, and customer requirements.
• Comply with Safety and EPA regulations and requirements.
• Perform other duties as assigned.

Benefits

• Medical insurance options
• Prescription insurance options
• Dental insurance
• Vision insurance
• Life insurance options
• Disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Potential eligibility for an annual bonus, commission, and/or long-term incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED