Revenue Administration - Senior Operations Analyst

KeyBank•Brooklyn, OH

4d•$63,000 - $96,000•Hybrid

About The Position

Revenue Administration supports the fee process for Key PrivateBank and Institutional Services. The Senior Operations Analyst partners with leadership and applies functional expertise to drive and analyze operational and operational-support processes. The role provides advanced support to the department manager and associates to ensure accurate, complete, and timely generation of trust fees, and provides information analysis and reporting for management and lines of business. The analyst supports the end-to-end fee process, including account setup and maintenance, fee calculation and collection, statistics gathering, and overall system architecture. The role maintains Global Plus System coding and parameters for client fee computations; prepares monthly line-of-business reports and develops ad hoc reports; researches and helps resolve fee issues; and supports analysts with fee-problem research and computation requests. The position also contributes to process improvement, issue resolution, project work, employee training, stakeholder relationships, and the maintenance of current written procedures and internal controls. This position is hybrid, with three or more days in the office. The stated annual base salary range is $63,000 to $96,000, and the role is eligible for incentive compensation. Key describes its workspace approach as prioritizing in-office presence while providing flexible options when roles can be performed effectively in a mobile environment. A benefits list is referenced, but specific benefits are not provided in the posting.

Requirements

At least 5 years of relevant experience.
Strong mathematical aptitude, including the ability to analyze complex calculations, identify variances, and validate financial results accurately.
Advanced Excel skills and the ability to compile data using advanced Excel tools.
Bachelor's degree preferred, or equivalent experience required; the skills section specifies a four-year degree in Business or Finance or equivalent work experience.
Ability to learn detailed, complex processes quickly and work independently with limited supervision.
Excellent analytical and organizational skills.
Sound business judgment, including the ability to prioritize tasks, escalate and resolve issues, and meet deadlines.
Excellent verbal and written communication skills and ability to interact positively with line-of-business and Finance partners.
Proven ability to work successfully in a team environment.
Process-improvement orientation and innovative problem-solving ability.

Nice To Haves

Prior experience with investment management, trust, or trust operations.
Working knowledge of General Ledger account postings and revenue recognition.
Working knowledge of Cognos and/or databases.

Responsibilities

Identify and implement operational improvements that produce measurable benefits, and support larger improvement projects.
Help develop reporting and metrics to measure operational process performance and effectiveness.
Support solutions for business-critical operational or technology issues, including assessment of operational impact, root-cause analysis, cross-business impact, and communication with end users and stakeholders.
Mine data from primary and secondary sources, including complex joins across multiple datasets.
Use project management skills to drive and support tasks such as application changes, upgrades, issue remediation plans, and second- and third-line-of-defense exams.
Partner and communicate with stakeholder groups to prioritize, plan, and track workload through completion.
Build and maintain relationships with internal and external stakeholders, including line-of-business partners, technology, compliance, and vendors.
Demonstrate understanding of the end-to-end fee process and use system and process expertise to support department activities.
Create and maintain Global Plus System coding and parameters used for client fee computations.
Prepare monthly line-of-business reports and develop ad hoc reports as needed.
Proactively identify and resolve complex or sensitive issues.
Support Revenue Analysts by researching and resolving fee problems and entering computation requests.
Participate in training new employees and existing employees learning new functions.
Contribute ideas for improvement and participate in or lead department initiatives to increase efficiency and improve service.
Monitor, track, and review written procedures, ensuring they reflect current operating standards, regulatory requirements, and department internal controls.
Perform other duties as assigned; duties, responsibilities, and activities may change or be added.