Senior Office Services Clerk - The Cosmopolitan

MGM Resorts International

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About The Position

The Senior Office Services Clerk is primarily responsible for delivering mail to on-property departments and preparing mail for external shipment. The role also provides guidance to less experienced Office Services Clerks and clarifies standard procedures. All work is performed in accordance with department guest service standards and MGM Resorts International policies, practices, and procedures. The position supports the company’s goal of owning the guest’s experience and creating memorable guest experiences.

Requirements

• Must be 18 years of age or older.
• High school diploma, GED, or equivalent.
• Ability to lift and carry up to 70 pounds.

Nice To Haves

• Two years of previous clerical experience preferred.

Responsibilities

• Provide guidance and leadership to less experienced clerks.
• Operate the administrative services vehicle to deliver mail and packages to various properties.
• Process incoming and outgoing packages for delivery and operate mailroom equipment as needed.
• Create departmental signs using the sign machine, answer phone calls, and direct inquiries to appropriate areas or staff.
• Support the Office Services Supervisor with daily tasks and responsibilities.
• Develop and implement procedures for handling registered, certified, and insured mail.
• Monitor and record departmental postage usage and calculate billing charges when necessary.
• Assist Office Services Clerks with problem resolution and manage the escalation of urgent tasks.

Benefits

• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in the Cosmopolitan employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED