Senior New Patient Service Navigator

Moffitt Cancer Center

36d • $19 - $29

About The Position

The Senior New Patient Service Navigator is an advanced-level role responsible for handling complex registration and scheduling scenarios, supporting financial clearance processes, and serving as a resource for frontline staff. The role ensures high-quality patient access while driving efficiency and accuracy.

Success measures include first-contact scheduling rate, insurance verification accuracy, completeness of record collection, outreach effectiveness and follow-up success, quality scorecard performance, reduction in scheduling delays, and patient satisfaction.

Requirements

• High school diploma or GED.
• At least 3 years of patient access, scheduling, or call center experience.
• Experience in insurance verification and/or financial processes.
• Advanced knowledge of registration and scheduling workflows, insurance verification, and financial clearance processes.
• Strong critical-thinking skills and ability to resolve complex cases efficiently.
• Proven ability to manage complex workflows.
• Patient-centered focus.
• Ability to manage multiple priorities and balance productivity with quality while supporting continuous process improvement.
• May require evening or weekend coverage.

Nice To Haves

• Healthcare or oncology experience.
• Experience with insurance verification, revenue cycle workflows, or high-volume scheduling environments.

Responsibilities

• Handle complex registration and scheduling scenarios.
• Support financial clearance processes.
• Serve as a resource for frontline staff through guidance, coaching, and knowledge sharing.
• Identify and resolve workflow barriers.
• Maintain accuracy and urgency in high-priority cases.
• Support efficient and high-quality patient access.
• Manage complex scheduling and intake scenarios.
• Interpret insurance benefits and communicate financial responsibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED