Senior National Account Manager

Sysco

6d

About The Position

The Senior National Account Manager supports the VP-National Accounts in managing assigned customers, enhancing customer experience while achieving sales and profit plans, service levels, and customer satisfaction. The role handles day-to-day customer administration and provides guidance to Sysco operating companies (OpCos), corporate departments, and suppliers, coordinating interactions and workflows with customers.

The position supports financial plans, annual and joint business plans, customer initiatives, supply-chain value analysis, and daily customer communication and service monitoring. The role requires regional and national travel of 10–20%; the posting also lists travel of up to 25%.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or a related field, or equivalent experience.
• At least 5 years in a customer- or supplier-facing role, or in a role supporting customers or suppliers.
• Excellent written and verbal communication skills.
• Strong tactical planning and leadership skills.
• Ability to self-direct work priorities to meet multiple deadlines.
• Strong negotiation and conflict-resolution capabilities.
• Ability to work collaboratively across corporate functional areas.
• Proficiency in MS Office, Outlook, Excel, PowerPoint, Salesforce.com, SUS/AS400, SPIN, and Sysco Reporting Systems.
• Strong financial acumen.
• Ability to travel regionally and nationally; the posting states 10–20% travel and up to 25% travel.

Responsibilities

• Help achieve Sales, Gross Profit, and Delivered-Margin Financial Plans for assigned customers and ensure OpCo alignment with corporate targets.
• Assist with execution of Annual Operating Plans (AOPs) and Joint Business Plans (JBPs) that align customer and Sysco goals.
• Coordinate complex customer requests, projects, and initiatives, including limited-time offers, new location openings, and product additions and deletions.
• Analyze supply-chain opportunities that create mutual value for customers and Sysco, including category or product gaps, increased case volume, increased Sysco Brand Mix, and reduced operating expenses.
• Manage day-to-day customer interactions and communication with OpCo Contract Sales leads and account executives.
• Resolve problems and monitor service levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior