Senior Modern Workplace Engineer II

Heartland Business Systems • Little Chute, WI

3d

About The Position

The Senior Modern Workplace Engineer II is a technical contributor in Heartland Business Systems’ Modern Work / Data & AI practice. The role focuses on Microsoft AI and Microsoft 365 projects, including backend development and custom development, databases, Power Platform, and SharePoint. The engineer works with clients to understand their business needs and deliver Microsoft-based solutions, while contributing to presales, project delivery, support, research, and mentoring. The position has an annual charge-hour expectation of 1,450 hours, balanced between billable and presales work, and includes 2–4 hours per week supporting project and escalated incident management tickets for current customers.

The engineer leads presales and client engagements, solution design and estimation, and cross-functional delivery of technology solutions. They contribute technical thought leadership in software design, coding, configuration, and unit testing; mentor junior teammates; research and integrate Microsoft technologies; and help maintain quality and customer relationships. The role may also involve contributing to similar or parallel workstreams as needed.

Requirements

• At least 5 years of business consulting experience.
• At least 10 years of experience analyzing and building existing collaboration systems.
• At least 10 years of experience scoping Microsoft 365 implementation projects and partnering with Engineering and Cloud Architecture teams to identify and dimension key components.
• At least 10 years of experience working in on-premises SharePoint environments, including SharePoint 2013, 2016, and 2019.
• Active technical certifications in Microsoft Modern Workplace.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player attitude.
• Professional attitude and respectful demeanor.

Responsibilities

• Meet with prospective clients and lead presales activities, including solution design, proposal writing, and project estimating.
• Engage with clients to understand business needs and challenges and propose aligned Microsoft 365 Modern Work solutions.
• Research, evaluate, and integrate technologies related to SharePoint, Microsoft 365 Copilot, and Microsoft productivity applications.
• Lead cross-functional teams through complex business problems and successful technology solution delivery.
• Contribute business acumen and technical aptitude to understanding complex business processes.
• Mentor junior Modern Work and AI teammates and support their Microsoft 365 best-practice education and expertise development.
• Work with business leaders outside IT to develop solutions and communicate key messages to executive and technical leadership.
• Design, code, configure, and unit test software and lead development activities using appropriate technologies.
• Estimate development effort for projects of varying sizes.
• Deliver Microsoft-based solutions that simplify clients’ business processes and build lasting customer relationships through quality service, support, and communication.
• Provide 2–4 hours per week of support for project and escalated incident management tickets, focusing on customer satisfaction and quality.
• Share, build, and follow team quality processes for projects and support activities.
• Contribute expertise to other similar or parallel workstreams as needed.
• Meet the annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed