Senior Modern Workplace Engineer II

HEARTLAND BUSINESS SYSTEMS LLC • Springfield, MO

4d

About The Position

This role is a key technical contributor in the Modern Work / Data & AI practice, working on Microsoft AI and Microsoft 365 projects. The position focuses on backend development and uses custom development, databases, Power Platform, and deep SharePoint expertise to help customers build solutions and address challenging business problems. The role includes an annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts, and 2–4 hours per week supporting project and escalated incident-management tickets for current customers.

The engineer engages with clients to understand business needs and recommend Microsoft 365 Modern Work solutions, leads presales and delivery activities, and helps research and integrate technologies across SharePoint, Microsoft 365 Copilot, and Microsoft productivity applications. The position also involves estimating project effort, developing and testing software, mentoring junior teammates, working with business leaders, and communicating with executive and technical leadership. Success requires a focus on customer satisfaction, solution quality, communication, collaboration, and adapting to new challenges and technologies.

Requirements

• At least 5 years of business consulting experience.
• At least 10 years of experience analyzing and building existing collaboration systems.
• At least 10 years of experience scoping Microsoft 365 implementation projects and partnering with Engineering and Cloud Architecture teams to identify and dimension key components.
• At least 10 years of experience working in SharePoint on-premises environments, including SharePoint 2013, 2016, and 2019.
• Active technical certifications in Microsoft Modern Workplace.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Meet an annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts.
• Provide 2–4 hours per week of support for project and escalated incident-management tickets for current customers, emphasizing customer satisfaction and quality.
• Lead presales activities, including meeting prospective clients and explaining how Microsoft technologies can address business needs.
• Conduct presales solution design, proposal writing, and project estimating.
• Engage clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions aligned with their goals and vision.
• Research, evaluate, and integrate technologies related to SharePoint, Microsoft 365 Copilot, and Microsoft productivity applications.
• Lead cross-functional teams through complex business problems to successful technology-solution delivery.
• Apply business acumen and technical aptitude to understand and contribute to complex business processes.
• Mentor junior Modern Work and AI teammates and provide education on Microsoft 365 best practices.
• Work with business leaders outside IT to develop solutions.
• Communicate key messages to executive and technical leadership audiences.
• Design, code, configure, and unit test software and solutions.
• Lead development activities using technologies suited to customer time, budget, and technical needs.
• Estimate development effort for small and large projects.
• Deliver Microsoft-based solutions that simplify client business processes.
• Build customer relationships through customer service, solution quality, support, and open and honest communication.
• Share, build, and follow team quality processes in project and support activities.
• Take on challenges in similar or parallel workstreams and contribute expertise to other areas as needed.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed