Senior Modern Workplace Engineer II

HEARTLAND BUSINESS SYSTEMS LLC • Little Chute, WI

4d

About The Position

This position is a key technical contributor in Heartland Business Systems’ Modern Work / Data & AI practice, supporting Microsoft AI and Microsoft 365 projects. The role focuses on backend development and custom development, databases, Power Platform, and SharePoint expertise to build solutions that address customer business problems.

The engineer works with clients and business leaders to understand needs, design and deliver Microsoft 365 Modern Work solutions, and lead development activities from solution design through testing and delivery. The role also contributes to presales, customer support and escalated incident management, technology research, project estimation, mentoring, and team quality processes. The annual charge-hour expectation is 1,450 hours, balanced between billable and presales work.

Requirements

• At least 5 years of business consulting experience.
• At least 10 years of experience analyzing and building existing collaboration systems.
• At least 10 years of experience scoping Microsoft 365 implementation projects and partnering with Engineering and Cloud Architecture teams to identify and dimension key components.
• At least 10 years of experience working in on-premises SharePoint environments, including SharePoint 2013, 2016, and 2019.
• Active technical certifications in Microsoft Modern Workplace.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Meet an annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts.
• Provide 2–4 hours per week of project and escalated incident-management support for current customers, focusing on customer satisfaction and quality.
• Lead presales activities, including prospective-client meetings, solution design, proposal writing, and project estimating.
• Engage with clients to understand business needs and propose Microsoft 365 Modern Work solutions aligned with their goals and vision.
• Research, evaluate, and integrate technologies related to Microsoft applications, including SharePoint, M365 Copilot, and Microsoft productivity applications.
• Lead cross-functional teams through complex business problems to successful technology-solution delivery.
• Apply business acumen and technical aptitude to understand and contribute to complex business processes.
• Mentor junior Modern Work and AI teammates and support their education in Microsoft 365 best practices.
• Work with business leaders outside IT to develop solutions.
• Communicate key messages to executive and technical leadership audiences.
• Design, code, configure, and unit-test software and solutions as a technical thought leader.
• Lead development activities using appropriate technologies to meet customer time, budget, and technical needs.
• Estimate development effort for small and large projects.
• Deliver Microsoft-based solutions that simplify client business processes and build lasting customer relationships through service, quality, support, and open communication.
• Share, build, and follow team quality processes in projects and support activities.
• Take on similar or parallel workstreams and contribute expertise where needed, keeping current with Microsoft features and recommendations.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed