Senior Modern Workplace Engineer II

Heartland Business Systems • Springfield, MO

2d

About The Position

This position is a member of the Modern Work / Data & AI practice and serves as a key technical contributor on Microsoft AI and Microsoft 365 projects. The role focuses on backend development, custom development, databases, Power Platform, and SharePoint, helping customers develop solutions and address challenging business problems.

The role carries an annual charge-hour expectation of 1,450 hours, balanced between billable and presales work, and includes 2–4 hours per week supporting projects and escalated incident-management tickets for current customers. The engineer leads presales, solution design, proposal writing, project estimating, client engagement, and delivery of Microsoft 365 Modern Work solutions. They also research and integrate emerging Microsoft technologies, lead cross-functional teams and development activities, mentor junior teammates, communicate with business and technical leaders, and build strong customer relationships through high-quality solutions and support.

Requirements

• At least 5 years of business consulting experience.
• At least 10 years of experience analyzing and building existing collaboration systems.
• At least 10 years of experience scoping Microsoft 365 implementation projects and partnering with Engineering and Cloud Architecture teams to identify and dimension key components.
• At least 10 years of experience working in on-premises SharePoint environments, including SharePoint 2013, 2016, and 2019.
• Active technical certifications in Microsoft Modern Workplace.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Meet an annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts.
• Provide 2–4 hours per week of support for project and escalated incident-management tickets, focusing on customer satisfaction and quality.
• Lead presales activities, including meeting prospective clients and explaining how Microsoft technologies can solve business problems.
• Perform follow-on presales work, including solution design, proposal writing, and project estimating.
• Engage clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions aligned with their goals and vision.
• Research, evaluate, and integrate technologies related to Microsoft applications, including SharePoint, M365 Copilot, and Microsoft productivity applications.
• Lead cross-functional teams through complex business problems to successful technology-solution delivery.
• Contribute business acumen and technical aptitude to understanding complex business processes.
• Mentor junior Modern Work and AI teammates and provide education on Microsoft 365 best practices.
• Work with business leaders outside IT to develop solutions.
• Communicate key messages to executive and technical leadership audiences and cultivate effective communication across organizational levels.
• Design, code, configure, and unit test software as a technical thought leader.
• Lead development activities using technologies suited to customers’ time, budget, and technical needs.
• Estimate the development effort required for small and large projects.
• Deliver Microsoft-based solutions that simplify clients’ business processes.
• Build lasting customer relationships through customer service, solution quality, support, and open and honest communication.
• Share, build, and follow team quality processes in project and support activities.
• Take on new challenges in similar or parallel workstreams and contribute expertise where needed, including keeping pace with Microsoft features and recommendations.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed