Senior Modern Workplace Engineer II

Heartland Business Systems • West Des Moines, IA

3d

About The Position

This position is part of Heartland Business Systems’ Modern Work / Data & AI practice. The Senior Modern Work Engineer II is a key technical contributor to Microsoft AI and Microsoft 365 projects, with an emphasis on backend development, custom development, databases, Power Platform, and SharePoint. The role helps customers develop solutions and address challenging business problems through Microsoft technologies.

The position has an annual charge-hour expectation of 1,450 hours, balanced between billable and presales work, and includes providing 2–4 hours per week of support for project and escalated incident-management tickets. The engineer leads presales and client engagements, solution design, proposal writing, project estimating, and delivery of technology solutions. They also research and integrate new Microsoft technologies, mentor junior teammates, support quality processes, and build strong customer relationships through high-quality solutions and communication.

Requirements

• At least 5 years of business consulting experience.
• At least 10 years of experience analyzing and building existing collaboration systems.
• At least 10 years of experience scoping M365 implementation projects and partnering with Engineering and Cloud Architecture teams to identify and dimension key components.
• At least 10 years of experience working in on-premises SharePoint environments, including SharePoint 2013, 2016, and 2019.
• Active technical certifications in Microsoft Modern Workplace.
• Outcome-focused mindset.
• Strong prioritization skills.
• Team-player approach.
• Professional attitude and respectful demeanor.

Responsibilities

• Meet an annual charge-hour expectation of 1,450 hours, balanced between billable and presales efforts.
• Provide 2–4 hours per week of support for project and escalated incident-management tickets, emphasizing customer satisfaction and quality.
• Lead presales activities, including meeting prospective clients and explaining how Microsoft technologies can address their needs.
• Conduct follow-on presales work, including solution design, proposal writing, and project estimating.
• Engage clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions aligned with their goals and vision.
• Research, evaluate, and integrate technologies related to Microsoft applications, including SharePoint, M365 Copilot, and Microsoft productivity applications.
• Lead cross-functional teams through complex business problems to successful technology-solution delivery.
• Contribute business acumen and technical aptitude to understanding complex business processes.
• Mentor junior Modern Work and AI teammates and support their education in M365 best practices and expertise development.
• Work with business leaders outside IT to develop solutions.
• Communicate key messages to executive and technical leadership audiences and cultivate effective communication across the organization.
• Design, code, configure, and unit test software, serving as a technical thought leader on the team.
• Lead development activities using appropriate technologies to meet customer time, budget, and technical needs.
• Estimate development effort for small and large projects.
• Deliver Microsoft-based solutions that simplify client business processes and build lasting customer relationships through service, solution quality, and open communication.
• Share, build, and follow team quality processes in project and support activities.
• Take on similar or parallel workstreams and contribute expertise to other areas as needed, including keeping pace with Microsoft features and recommendations.

Benefits

• Competitive compensation package, which may include bonus, incentive, commission, fair wage, retirement plans, and benefits with HSA-compatible plans.
• Growth opportunities.
• Community involvement.
• Personal development.
• Employee and family celebrations.
• Green initiatives.
• Personal time off.
• Work-life balance.
• Recognition and awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed