Senior Medical Assistant - IM - Wil Rob - Beverly Hills, CA

VetJobs•Beverly Hills, CA

4d•$25 - $39

About The Position

The Senior Medical Assistant supports patient relations and communication, verifies patient information and visit purpose, and prepares patients for examination by taking preliminary measurements and summarizing patient history. The role also includes appointment scheduling and maintaining current patient demographic and insurance information. The Senior Medical Assistant performs department standard work with minimal supervision and is expected to work across more than one specialty area. The position coordinates clinical and administrative support activities, manages patient care flow, monitors department processes and data, supports quality assurance and performance improvement, and helps address patient, physician, and staff concerns. It also includes training and mentoring medical assistants, supporting team education, and following infection-prevention standards and department policies.

Requirements

High school diploma or GED.
Graduation from an accredited Medical Assistant educational program and/or Medical Assistant certification from a Board-approved Medical Assistant organization.
At least 3 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Nice To Haves

5 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Responsibilities

Greet patients, take appropriate vital signs, review current medications, and record information in the medical record.
Coordinate or serve as liaison for administrative and clinical support activities, within scope of practice, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Coordinate communication among patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols or procedures that improve efficiency and patient outcomes.
Independently monitor workflow and meet role requirements with minimal supervision.
Assist with tracking and supervising department-specific data.
Explain policies, procedures, or services to patients using clinical or administrative knowledge within scope of practice.
Monitor inventory in clinical areas and clean or reprocess equipment and supplies according to standard work and department guidelines.
Address patient, physician, and staff concerns; direct inquiries or complaints to appropriate medical staff and follow up on resolution.
Participate in quality assurance programs and conduct regular audits of clinical practices and patient care processes.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with physician schedule management, identify improvement opportunities, and handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in performance improvement activities in the assigned department.
Adhere to infection-prevention standards, department policies, and guidelines.
Train new medical assistants on clinical procedures, patient interaction, and use of medical equipment.
Mentor staff on patient care and office protocols and provide ongoing education and team support.
Support appointment scheduling and routine collection and maintenance of patient demographic and insurance information.