Senior Medical Assistant - Float Pool - Beverly Hills, CA

VetJobs•Beverly Hills, CA

About The Position

The Senior Medical Assistant is a member of the patient care team and supports positive patient relations, accurate telephone communication, and verification of patient information by interviewing patients and confirming the purpose of their visit. The role prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries. The position supports clinical and administrative workflows, including patient check-in and checkout, appointment scheduling, registration, payment processing, accurate recordkeeping, patient-care coordination, inventory monitoring, equipment cleaning and reprocessing, and quality assurance. It also contributes to workflow improvement, staff meetings, training, mentorship, and ongoing education for medical assistants.

Requirements

High school diploma or GED.
Medical Assistant Certificate from an accredited educational program.
Three years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.
Basic Life Support certification from the American Heart Association and/or the American Red Cross for Healthcare Providers, required upon hire.

Responsibilities

Check patients in and out; take appropriate vital signs; review current medications and record them in the medical record.
Schedule appointments, complete patient registration, collect copayments, provide receipts, process payments, and verify patient and insurance information in CS-Link.
Coordinate or serve as a liaison for activities such as facilities management, patient billing, utilization management, quality management, risk management, resources, and payroll, within scope of practice.
Coordinate communication among patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient-care flow and assist with monitoring CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols or procedures that improve efficiency and patient outcomes.
Develop and follow efficient workflows for patient registration, documentation, and appointment scheduling.
Monitor personal workflow independently and meet position requirements with minimal direction.
Assist with tracking and monitoring department-specific data and explain policies, procedures, or services to patients within scope of practice.
Monitor inventory in clinical areas and clean or reprocess equipment and supplies according to standard work and department guidelines.
Direct patient inquiries or complaints to appropriate medical staff and follow up to ensure satisfactory resolution.
Participate in quality assurance programs, conduct regular audits of clinical practices and patient-care processes, and assist with suite QA measures, including recording QC testing on designated equipment.
Assist with managing physician schedules, identify opportunities for improvement, and handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in performance improvement activities in the assigned department.
Adhere to infection prevention standards, department policies, and guidelines.
Serve as a chaperone when needed after completing required Chaperone Training.
Train and mentor new medical assistants on clinical procedures, patient interaction, medical equipment, patient care, and office protocols.
Implement training programs and provide ongoing education and support to help medical assistants maintain proficiency and stay current with clinical practices.