Senior Medical Assistant - Float Pool - Beverly Hills

Cedars-Sinai Medical Center•Beverly Hills, CA

About The Position

The Senior Medical Assistant supports patient care and clinic operations across the float pool. The role promotes positive patient relations, communicates accurately by telephone, verifies patient information and visit purpose, and prepares patients for examinations by performing preliminary tests, taking vital signs, and reporting patient history summaries. The position also supports administrative workflows, quality assurance, staff training, and coordination among patients, clinical staff, and departments.

Requirements

High school diploma or GED.
Medical Assistant vocational/technical diploma or certificate from an accredited educational program.
At least 3 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.
Basic Life Support certification from the American Heart Association and/or American Red Cross for Healthcare Providers, required upon hire.

Responsibilities

Check patients in and out; take vital signs; review current medications and record them in the medical record.
Schedule appointments, complete patient registration, collect copayments and provide receipts, and verify patient and insurance information in CS-Link before appointments, payment processing, or record updates.
Coordinate or serve as a liaison for operational activities, including facilities management, patient billing, utilization management, quality management, risk management, resources, and payroll, within scope of practice.
Coordinate communication among patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient care flow and help monitor CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols and procedures that improve efficiency and patient outcomes.
Develop and follow efficient workflows for registration, documentation, and appointment scheduling across practices.
Monitor personal workflow independently and meet role requirements with minimal direction.
Help track department-specific data and explain policies, procedures, or services to patients using clinical or administrative knowledge within scope of practice.
Monitor inventory in clinical areas and clean or reprocess equipment and supplies according to standard work and department guidelines.
Assist with patient inquiries or complaints, direct them to appropriate medical staff, and follow up to ensure satisfactory resolution.
Participate in quality assurance programs and conduct regular audits of clinical practices and patient care processes.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with physician schedule management, identify opportunities for improvement, and handle patient and provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in performance improvement activities within the assigned department.
Follow infection-prevention standards, department policies, and guidelines.
Assist as a chaperone when needed after completing required Chaperone Training.
Train and mentor new medical assistants on clinical procedures, patient interaction, medical equipment, patient care, and office protocols.
Implement training programs and provide ongoing education and support to help medical assistants maintain proficiency and stay current with clinical practices.