Senior Medical Assistant - Float Pool - Beverly Hills, CA

Military Spouse Corporate Career Network•Beverly Hills, CA

About The Position

The Senior Medical Assistant is a member of the patient care team and supports positive patient relations, accurate telephone communication, and verification of patient information. The role prepares patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries. This position works in the Float Pool in Beverly Hills, California. The Senior Medical Assistant supports clinical and administrative workflows, patient care coordination, quality assurance, inventory and equipment processes, staff training, and performance improvement. The role monitors its own work with minimal direction and collaborates with management and medical staff to maintain efficient workflows and positive patient outcomes.

Requirements

High school diploma or GED.
Vocational/technical diploma and Medical Assistant Certificate from an accredited educational program.
At least 3 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.
Basic Life Support certification from the American Heart Association and/or the American Red Cross for Healthcare Providers, required upon hire.

Responsibilities

Check patients in and out; take appropriate vital signs; review current medications and record them in the medical record.
Schedule appointments, complete patient registration, collect copayments, provide receipts, and verify patient and insurance information in CS-Link before appointments, payment processing, or record updates.
Coordinate or liaise on activities such as facilities management, patient billing, utilization management, quality management, risk management, resources, and payroll, within the scope of practice.
Coordinate communication among patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols or procedures that improve efficiency and patient outcomes.
Develop and follow efficient workflows for patient registration, documentation, and appointment scheduling.
Monitor own workflow independently and meet position requirements with minimal direction.
Assist with tracking and monitoring department-specific data and explain policies, procedures, or services to patients within the scope of practice.
Monitor clinical-area inventory and clean or reprocess equipment and supplies according to standard work and department guidelines.
Assist with patient inquiries or complaints, direct them to appropriate medical staff, and follow up to ensure satisfactory resolution.
Participate in quality assurance programs and conduct regular audits of clinical practices and patient care processes.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with physician schedule management, identify opportunities for improvement, and handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in performance improvement activities in the assigned department.
Follow infection prevention standards, department policies, and guidelines.
Serve as a chaperone when needed after completing required Chaperone Training.
Train and mentor new medical assistants on clinical procedures, patient interaction, medical equipment, patient care, and office protocols.
Implement training programs and provide ongoing education and support to maintain staff proficiency and encourage continuous learning and improvement.