Senior Marketing Associate, Consumer Bank

JPMorgan Chase & Co. • Columbus, OH

4d

About The Position

The Senior Marketing Associate will join the Consumer Bank Marketing Customer Engagement Campaign Management team to develop and manage customer onboarding and engagement marketing initiatives. The role drives end-to-end creative development, execution, and management of campaigns across digital and direct mail channels, working with internal partners and agencies and incorporating feedback from brand, product, legal, and regulatory reviewers.

The position executes omnichannel campaigns across multiple systems and processes, ensuring work is on-strategy, on time, and within budget. It also tracks content updates and annual recertification of in-market materials, manages multiple initiatives under rigorous deadlines, contributes to operational improvements and faster delivery, and recommends ways to optimize campaign results and reduce costs. The role supports efforts to improve the customer onboarding experience and promote retention and financial health.

Requirements

• 5+ years of experience in a marketing campaign execution role.
• Experience working in a fast-paced environment, with strong multitasking and prioritization skills.
• Ability to manage multiple initiatives simultaneously and work well under pressure with tight deadlines.
• Strong relationship development and negotiating skills, with the ability to earn respect and trust among internal and external business partners and team members.
• Team-oriented, positive, can-do attitude and comfort with changing opportunities and priorities.
• Creativity and innovation with a focus on continuous improvement.
• Excellent written and oral communication skills.
• Excellent Microsoft Excel and PowerPoint skills.

Nice To Haves

• Four-year college degree.

Responsibilities

• Manage end-to-end creative development, execution, and management of onboarding and engagement campaigns across digital and direct mail channels.
• Collaborate with internal and external agencies and incorporate feedback from brand, product, legal, and regulatory reviewers.
• Execute omnichannel marketing campaigns within multiple systems and processes, ensuring initiatives are on-strategy, on time, and within budget.
• Track and manage content updates and annual recertification of in-market tactics and materials as needed.
• Manage multiple initiatives to completion under rigorous deadlines in a fast-paced, dynamic environment.
• Contribute to improvements in internal processes to drive operational efficiencies and speed to market.
• Make recommendations to optimize onboarding and engagement campaigns, improve results, and reduce costs.
• Support efforts to enhance the customer onboarding experience as a driver of retention and financial health.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed