US-Senior Manager

Apple•Palo Alto, CA

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes shared responsibility for inclusion and fostering a culture where everyone belongs and can do their best work. The Senior Manager creates a positive environment for customer interactions that supports performance goals and business priorities. The role helps drive the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. The Senior Manager leads specific parts of the experience and partners with the Store Leader to identify, analyze, and solve complex problems. The position leads a team, including Managers, and supports team members’ learning, growth, performance, and development. It helps recruit, train, develop, and retain a diverse, high-performing team; participates in floor leadership; addresses customer and team member concerns and escalations; and plans and executes operational strategies for assigned functional areas and the store. The role also upholds company policies, protects company assets and confidential information, and promotes an inclusive, safe, and respectful workplace.

Requirements

At least 3 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Ability to manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers throughout the store, modeling expected behaviors, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
Drive business priorities and store performance goals by establishing, planning, and executing the operational strategy for assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s inclusion and diversity values in daily activities, model inclusive leadership, and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.