US-Senior Manager

Apple•Nashville, TN

1d•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. This role helps guide the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. The Senior Manager leads specific parts of the customer and team experience and partners with the Store Leader to identify, analyze, and solve complex problems. The Senior Manager leads and develops a team, including Managers, and helps recruit, train, and retain a diverse, high-performing workforce. Through active floor leadership, the role models strong performance, supports business priorities, and ensures exceptional customer service. The Senior Manager addresses customer and team member concerns and escalations, and works with leadership and relevant business or People partners as appropriate. The position establishes and executes operational strategies for assigned functional areas and the entire store, upholds company policies, and protects company assets and confidential information. The role also promotes inclusion, demonstrates Apple’s values, and helps create a safe, respectful, and inclusive workplace.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability for a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate effectively and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges, and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in floor leadership by engaging with team members and customers, modeling expected behaviors, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the store to achieve business priorities and performance goals.
Maintain company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s inclusion and diversity values in daily activities and model inclusive leadership behaviors.
Build, develop, and retain diverse teams, and take action to create a safe, respectful, and inclusive environment for all team members.