US-Senior Manager

Apple•Columbus, OH

9d•Onsite

About The Position

As a Senior Manager in Apple Retail, you create a positive environment for customer interactions that drives performance goals and business priorities. You help shape the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. You lead specific parts of the customer experience while partnering with the Store Leader to identify, analyze, and solve complex problems. You lead and develop a team, including Managers, and help build a diverse, high-performing workforce. The role involves active floor leadership, operational planning, customer and team member support, and modeling inclusive leadership and Apple’s values. You must be available for a business-needs-based retail schedule that may include nights, weekends, and public holidays.

Requirements

At least 3 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to adapt communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations calmly in a fast-paced, changing retail environment.
Ability to organize, plan, and prioritize work effectively.

Responsibilities

Lead a team, including Managers, and empower team members to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers throughout the store, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the entire store to drive business priorities and achieve performance goals.
Support the Store Leader with business strategies and critical decision making.
Identify, analyze, and solve complex problems in partnership with the Store Leader.
Maintain company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities and model inclusive leadership.
Build, develop, and retain diverse teams and take action to create a safe, respectful, and inclusive environment.
Perform other tasks as needed.