US-Senior Manager

Apple•Sugar Land, TX

5h•Onsite

About The Position

As a Senior Manager at Apple Retail, you create a positive environment for customer interactions that drives performance goals and business priorities. You help drive the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. You lead specific parts of the customer and team experience and partner with the Store Leader to identify, analyze, and solve complex problems. You lead and develop a team that includes Managers, helping each person learn, grow, and achieve performance and development goals. You contribute to an inclusive environment, demonstrate Apple’s values of inclusion and diversity, and model inclusive leadership. The role is based in a retail store and requires availability for a schedule that may include nights, weekends, and public holidays.

Requirements

At least 3 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to build trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and the ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to guide others through challenges and handle difficult conversations calmly in a fast-paced, constantly changing retail environment.
Ability to manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling expected behaviors, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Drive business priorities and store performance goals by establishing, planning, and executing operational strategies for assigned functional areas and the store.
Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities; model inclusive leadership and build, develop, and retain diverse teams.
Help create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.
Support the Store Leader with business strategies and critical decision-making, and partner with them to solve complex problems.