US-Senior Manager

Apple•Nashville, TN

20h•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that supports performance goals and business priorities. This role helps drive the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. The Senior Manager leads specific parts of the customer and team experience while partnering with the Store Leader to identify, analyze, and solve complex problems. The role leads a team that includes Managers, helping each person learn, grow, and achieve performance and development goals. It includes contributing to an inclusive environment, modeling Apple’s values of inclusion and diversity, and building and retaining diverse teams. The Senior Manager works in the retail store and must be available for a business-needs-based schedule that may include nights, weekends, and public holidays.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to build trust within the team and act with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills, with the ability to adapt communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges, handle difficult conversations, and remain calm in a fast-paced, constantly changing retail environment.
Ability to manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to meet performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by engaging with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the entire store to advance business priorities and achieve performance goals.
Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and remaining curious and open to learning.
Demonstrate Apple’s inclusion and diversity values in daily activities, model inclusive leadership, and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.