US-Senior Manager

Apple•Naples, FL

3d•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps advance the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. While leading specific parts of the experience, the Senior Manager also identifies, analyzes, and solves complex problems in partnership with the Store Leader. The Senior Manager leads and develops a team, including Managers, and helps recruit, train, and retain a diverse, high-performing workforce. Through active floor leadership, the role models excellent service, engages with team members and customers, and ensures business priorities are met. The Senior Manager handles customer and team member concerns and escalations, partnering with leadership and relevant business or People partners as appropriate. The position establishes and executes operational strategy for assigned functional areas and the store, maintains company policies and procedures, safeguards company assets and confidential information, and helps create a safe, respectful, inclusive environment.

Requirements

At least 3 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow-through on commitments and ability to establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Effective organization, planning, and prioritization skills.

Responsibilities

Lead and empower a team, including Managers, to meet performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in floor leadership by interacting with team members and customers, modeling excellent practices, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Establish, plan, and execute operational strategy for assigned functional areas and the store to achieve business priorities and performance goals.
Maintain company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Support the Store Leader with business strategies and critical decision making, and partner with the Store Leader to identify, analyze, and solve complex problems.