US-Senior Manager

Apple•Louisville, KY

11h•Onsite

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps shape the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategy and critical decisions. Senior Managers lead specific parts of the customer experience and partner with the Store Leader to identify, analyze, and solve complex problems.

Requirements

Have 3 years of leadership experience in retail, sales, or a related field.
Be proficient in written and spoken English; sign language is supported.
Be available to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate excellently and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges, handle difficult conversations, and remain calm in a fast-paced, constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.

Responsibilities

Lead and empower a team, including Managers, to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers throughout the store, modeling effective practices, and ensuring business priorities and exceptional customer service are achieved.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Drive business priorities and store performance goals by establishing, planning, and executing operational strategies for assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.