US-Senior Manager

Apple•Burlington, MA

13h•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps guide the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. The Senior Manager leads specific parts of the customer experience and partners with the Store Leader to identify, analyze, and solve complex problems. The Senior Manager leads and develops a team, including Managers, and helps recruit, train, develop, and retain a diverse, high-performing team. Through active floor leadership, the role models strong performance, engages with team members and customers, and ensures business priorities and exceptional customer service are delivered. The role also addresses customer and team member concerns and escalations, establishes and executes operational strategies for assigned functional areas and the store, upholds company policies, and protects company assets and confidential information. It contributes to an inclusive, safe, and respectful environment and demonstrates Apple’s values of inclusion and diversity.

Requirements

At least 3 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.

Nice To Haves

Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate excellently and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges, and handle difficult conversations calmly in a fast-paced, constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.

Responsibilities

Lead and empower a team, including Managers, to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in floor leadership by interacting with team members and customers, modeling expected behaviors, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the entire store to achieve business priorities and performance goals.
Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.