US-Senior Manager

Apple•Glendale, AZ

13h•Onsite

About The Position

Apple Retail brings together Apple expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes inclusion as a shared responsibility and seeks to foster a culture where everyone belongs and can do their best work. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps drive the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decision-making. The Senior Manager leads specific parts of the experience and partners with the Store Leader to identify, analyze, and solve complex problems.

Requirements

Have at least 3 years of leadership experience in retail, sales, or a related field.
Be proficient in written and spoken English; sign language is supported.
Be available for a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store.
Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate excellently and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges, and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by engaging with team members and customers throughout the store, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Drive business priorities and store performance goals by establishing, planning, and executing the operational strategy for assigned functional areas and the entire store.
Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s inclusion and diversity values in daily activities and model inclusive leadership behaviors.
Build, develop, and retain diverse teams.
Help create a safe, respectful, and inclusive environment for all team members.