US-Senior Manager

Apple • New York, NY

12h

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Senior Manager creates a positive environment for customer interactions that drives performance goals and business priorities. The role helps guide the store’s vision and purpose, develops other managers, and supports the Store Leader with business strategies and critical decisions. The Senior Manager leads specific parts of the customer experience and partners with the Store Leader to identify, analyze, and solve complex problems.

The role leads a team, including Managers, and empowers team members to learn, grow, and achieve performance and development goals. It contributes to recruiting, training, developing, and retaining a diverse, high-performing team. Through active floor leadership, the Senior Manager interacts with team members and customers, models expected behaviors, and ensures business priorities and exceptional customer service are delivered.

The Senior Manager handles customer and team member concerns and escalations, partnering with leadership and relevant business or People partners as appropriate. The role drives business priorities and store performance by establishing, planning, and executing the operational strategy for assigned functional areas and the store. It upholds company policies and procedures and protects company assets, including confidential business, customer, team member, and financial information. The role also promotes inclusion, models inclusive leadership, builds and retains diverse teams, and helps create a safe, respectful, and inclusive workplace.

Requirements

• Have 3 years of leadership experience in retail, sales, or a related field.
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
• Be proficient in written and spoken English; sign language is supported.

Nice To Haves

• Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms that encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely, sound decisions using questions, analytics, experience, and judgment.
• Communicate excellently and tailor communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Support and guide others through challenges and handle difficult conversations calmly in a fast-paced, constantly changing retail environment.
• Manage work through effective organization, planning, and prioritization.

Responsibilities

• Lead and empower a team, including Managers, to achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by engaging with team members and customers, modeling expected behaviors, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Establish, plan, and execute the operational strategy for assigned functional areas and the entire store to achieve business priorities and performance goals.
• Support the Store Leader with business strategies and critical decision making; identify, analyze, and solve complex problems in partnership with the Store Leader.
• Maintain company policies and procedures and protect company assets and confidential information.
• Promote an inclusive environment, demonstrate Apple’s inclusion and diversity values, model inclusive leadership, and take action to create a safe, respectful workplace.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed