US-Senior Manager

Apple • Lexington, KY

11d • Onsite

About The Position

As a Senior Manager at Apple Retail, you create a positive environment for customer interactions that drives performance goals and business priorities. You help shape the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. You lead specific parts of the customer and team experience while partnering with the Store Leader to identify, analyze, and solve complex problems.

You lead a team that includes Managers, empowering team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team. Through active floor leadership, you interact with team members and customers, model effective practices, meet business priorities, and deliver exceptional customer service. You address customer and team-member concerns and escalations, partnering with leadership and relevant business or People partners as appropriate.

You drive business priorities and store performance goals by establishing, planning, and executing operational strategies for assigned functional areas and the store as a whole. You uphold company policies and procedures and protect company assets, including confidential business, customer, team-member, and financial information. You contribute to an inclusive environment, model Apple’s inclusion and diversity values, develop and retain diverse teams, and help ensure a safe, respectful, and inclusive workplace. Other tasks may be assigned as needed.

Requirements

• Three years of leadership experience in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
• Ability to successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and encourage accountability in others.
• Ability to build trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and the ability to adapt communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges and handle difficult conversations calmly in a fast-paced, changing retail environment.
• Ability to organize, plan, and prioritize work effectively.

Responsibilities

• Lead a team, including Managers, and support team members in achieving performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by engaging with customers and team members, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team-member concerns and escalations, working with leadership and relevant business or People partners when appropriate.
• Establish, plan, and execute operational strategies for assigned functional areas and the store to achieve business priorities and performance goals.
• Maintain company policies and procedures and protect company assets and confidential information.
• Promote inclusion and diversity, model inclusive leadership, and help create a safe, respectful, and inclusive environment.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed