US-Senior Manager

Apple•Tucson, AZ

13d

About The Position

As a Senior Manager at Apple Retail, you help create a positive environment for customer interactions that supports performance goals and business priorities. You help drive the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. You lead specific parts of the customer experience and partner with the Store Leader to identify, analyze, and solve complex problems. You lead a team that includes Managers, help team members achieve performance and development goals, and contribute to recruiting, training, developing, and retaining a diverse, high-performing team. Through active Floor Leadership, you interact with team members and customers across the store, model effective practices, and help ensure business priorities and exceptional customer service are delivered. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate. You establish, plan, and execute operational strategies for assigned functional areas and the store to achieve business priorities and performance goals. You uphold company policies and procedures and protect company assets and confidential information. You also help foster an inclusive, safe, and respectful environment, demonstrate Apple’s inclusion and diversity values, and model inclusive leadership behaviors.

Requirements

Three years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate effectively and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges and handle difficult conversations while remaining calm in a fast-paced, constantly changing retail environment.
Manage work through effective organization, planning, and prioritization.

Responsibilities

Lead a team, including Managers, and empower team members to meet performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and supporting business priorities and exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Establish, plan, and execute operational strategies for assigned functional areas and the store to achieve business priorities and performance goals.
Maintain and uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and demonstrating Apple’s inclusion and diversity values.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.