US-Senior Manager

Apple • Lexington, KY

13d

About The Position

As a Senior Manager at Apple Retail, you create a positive environment for customer interactions that supports performance goals and business priorities. You help drive the store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decisions. You lead specific parts of the customer experience and work with the Store Leader to identify, analyze, and solve complex problems.

You lead and develop a team, including Managers, while driving operational strategy and store performance. You participate in Floor Leadership, model excellent customer service, address concerns and escalations, and help maintain an inclusive, safe, and respectful environment. You uphold company policies and protect company, customer, team member, and financial information.

Requirements

• Three years of leadership experience in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms that encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely, sound decisions using questions, analytics, experience, and judgment.
• Communicate excellently and tailor communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Support and guide others through challenges, handle difficult conversations, and remain calm in a fast-paced, constantly changing retail environment.
• Manage work through effective organization, planning, and prioritization.

Responsibilities

• Lead and empower a team, including Managers, to learn, grow, and achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers throughout the store, modeling expected behaviors, meeting business priorities, and delivering exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
• Establish, plan, and execute the operational strategy for assigned functional areas and the entire store to drive business priorities and achieve performance goals.
• Maintain and uphold company policies and procedures and protect confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting differences, demonstrating curiosity, and modeling inclusive leadership.
• Build, develop, and retain diverse teams, and take action to create a safe, respectful, and inclusive environment.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed