Senior Manager, Value Mapping & Optimization

CVS Health • Hartford, CT

4d • $82,940 - $182,549

About The Position

This individual-contributor role is accountable for optimizing workflows across Aetna Service Operations. The position documents end-to-end workflows, clarifies process ownership, identifies points of breakdown, and prioritizes high-impact improvement opportunities. Working collaboratively across the organization, the incumbent partners with stakeholders to drive remediation, improve operational effectiveness, and deliver sustainable process improvements.

The role builds an enterprise-level narrative connecting findings to executive decisions, confirms remediation owners and timelines across the organization, and tracks progress through closure.

Requirements

• Eight or more years of experience in operations, process excellence, or transformation.
• Experience mapping processes across organizational boundaries.
• Proven ability to identify root causes and establish durable process ownership.
• Proven ability to drive results across the organization through influence.
• Comfort working with limited precedent and building structure where none exists.
• Bachelor's degree in business, healthcare administration, industrial engineering, or a related field.

Nice To Haves

• Lean Six Sigma Black Belt certification.
• Transformation office or process excellence experience.
• Three to five years of consulting experience.
• Master's degree.

Responsibilities

• Document end-to-end workflows within and across the organization.
• Establish clear ownership for each process step and handoff.
• Diagnose root causes of process failure and rework.
• Maintain a prioritized view of improvement opportunities ranked by impact and effort.
• Build the enterprise-level storyline that connects findings to executive decisions.
• Confirm remediation owners and timelines across the organization, and track progress to closure.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.
• Award target in the company's equity award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior