Senior Manager - Ticket Sales - Panthers

Tepper Sports & Entertainment•Charlotte, NC

About The Position

The Senior Manager, Ticket Sales for the Carolina Panthers oversees full-time sales staff and seasonal project-support sales staff to achieve department revenue and capacity goals through the sale of general and premium season tickets, group tickets, and individual game packages. The role oversees the recruitment and development of sales staff and the planning, training, and execution of strategic plans to meet and exceed sales and retention goals. The incumbent manages the day-to-day activities of the sales staff and oversees recruitment, hiring, training, ongoing development and growth for representatives, renewals, the specialized services program, and related organizational projects. The position reports to the VP, Ticket Sales, Service and Operation and is full-time and exempt.

Requirements

At least 6 years of ticketing and service experience at the collegiate or professional sports level.
At least 3 years in a management or leadership role.
Experience with Microsoft Dynamics CRM and Archtics systems.
Valid U.S. driver’s license.
Must pass pre-employment screens.
Strong work ethic and attention to detail.
Strong verbal and written communication skills.
Problem-solving and creative-thinking skills, with the ability to manage multiple projects simultaneously.
Ability to make decisions and exercise independent judgment and discretion with integrity and accountability.
Superior customer service and leadership skills.
Ability to work in a collaborative, team-driven, goal-based environment and under pressure while maintaining a positive attitude.
Team player who is reliable, dependable, and has a can-do attitude.
Ability to maintain confidentiality of privileged or sensitive information.
Ability to display the character and values of the Tepper Sports & Entertainment brand.
Ability to prioritize workload and manage time and tasks.
Ability to work flexible, non-traditional hours, including nights, weekends, and holidays as needed.
Ability to lift and carry up to 30 lbs., remain seated at a desk and computer for up to 8 hours, remain standing or walking for up to 8 hours, and climb stairs.

Responsibilities

Reach budgeted ticketing and revenue goals.
Lead the recruiting, hiring, training, and management of sales staff.
Develop and implement sales initiatives for the Carolina Panthers.
Determine sales targets, develop pitch points, and help develop sales leads and campaigns.
Oversee and track sales progress in alignment with club objectives and goals.
Lead day-to-day planning and management of sales programs, initiatives, and events.
Mentor, train, and provide ongoing feedback to sales staff.
Conduct regular training and information sessions so representatives can accurately pitch season ticket memberships, group sales, and other offerings.
Work across internal departments to execute initiatives and events connected to the sales team; align with marketing and partnerships on specific campaigns.
Help sales staff achieve and maintain high productivity and professionalism.
Work with direct reports to create reporting and update processes for communication with the department head.
Track sales activity and compensation reporting.
Set performance goals and support sales forecasting.
Deliver sales presentations to key clients and assist sales representatives with relationship management, negotiations, and closing deals.
Work with other departments to improve communication and the fan experience.
Support department goals and objectives and assist other departments as able.
Represent the organization professionally at events.
Participate in game-day activities, promotions, and sales events.
Facilitate special projects as assigned.
Perform additional related duties as assigned.