Senior Manager, Technology Operations - Seller Enablement Strategy

Walmart•Bentonville, AR

4d•$90,000 - $234,000•Onsite

About The Position

The Senior Manager will define and execute the strategy that helps Walmart Marketplace sellers understand, engage with, and improve their performance. The role develops initiatives to increase seller awareness of performance metrics, reduce defects per order, and accelerate high-quality seller growth. It calls for strategic and analytical clarity, operational excellence, and cross-functional leadership in a fast-moving marketplace environment. The work is intended to improve seller performance, customer trust, and the overall health and competitiveness of Walmart Marketplace. The leader will set the vision, roadmap, and KPIs for Seller Performance Enablement; identify opportunities using seller behavior and performance data; and design, test, and scale initiatives, communications, and resources. They will partner with Product, Business Operations, Analytics, and Marketing, advise internal partners on seller trends and risks, and build and develop a high-performing team focused on seller enablement and performance improvement. The posting lists locations in Bentonville, Arkansas; Bellevue, Washington; and Sunnyvale, California. The primary location is 1601 SE 10th St, Bentonville, AR 72716. Annual salary ranges are $90,000–$180,000 in Bentonville, $108,000–$216,000 in Bellevue, and $117,000–$234,000 in Sunnyvale. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics, or related fields.
5+ years of people leadership experience, including coaching, mentoring, and developing teams.
Proven experience driving seller, customer, or partner engagement, with strategic execution and analytical problem-solving skills that turn insights into actionable business decisions.
Experience influencing and collaborating across large, matrixed, and rapidly growing organizations.
Excellent communication and interpersonal skills, including the ability to manage stakeholder relationships at all levels.
Minimum qualification option 1: bachelor's degree in a listed or related field and 5 years of experience in project management, program management, program operations, or a related area.
Minimum qualification option 2: 7 years of experience in project management, program management, program operations, or a related area, and 2 years of supervisory experience.

Nice To Haves

Bachelor's degree in Business/Economics, STEM, or a related technical or quantitative field; a master's degree or MBA is preferred.
Marketplace seller growth, performance, risk, or trust domain expertise.
Background in product management or product-adjacent work, strategy or management consulting, or another related analytical discipline.
Experience launching new initiatives and scaling them across a large organization.
Preferred qualification: master's degree in a listed or related field and 4 years of experience in project management, program management, program operations, or a related area.
Knowledge of inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Define and lead the end-to-end Seller Performance Enablement strategy, including its vision, roadmap, and KPIs.
Use seller behavior and performance trends to identify opportunities and develop strategies that balance seller experience, operational excellence, and customer trust.
Design and launch initiatives, communications, and resources that increase seller engagement with performance metrics, including defect rates, policy adherence, and fulfillment quality.
Test new approaches through pilots, iterate, measure impact, and scale successful initiatives across the Marketplace.
Partner with Product, Business Operations, Analytics, and Marketing to align on business needs and drive the enablement strategy.
Advise internal partners on seller behavior trends, performance risks, and strategic opportunities for improvement.
Build and lead a high-performing seller enablement and performance improvement team.
Provide direction, coaching, and development opportunities while fostering curiosity, accountability, and continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U, a Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards; additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.