Senior Manager, SC Operations - 2nd Shift

GXO Logistics•Midway, GA

About The Position

The Senior Manager, Supply Chain Operations oversees the daily management of operations supporting national returns processing and outbound order preparation for a multichannel distribution center. The role provides leadership, guidance, and education to ensure organizational policies and procedures are understood and followed. It supervises and develops warehouse associates, manages equipment and inventory processes, drives quality and KPI performance, and leads operational improvement projects. The position is scheduled for the second shift, Monday through Friday, 5:00 p.m. to 1:30 a.m., with occasional weekends during month-end and quarter-end. A flexible schedule and planned or unplanned overtime, potentially including weekends, may be required. The role involves work in warehouse environments that may be hot or cold and requires the ability to perform a range of physical activities.

Requirements

At least 5 years of relevant work experience.
Experience with Microsoft Office and computerized scanner equipment.
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends.
Ability to lift objects of various shapes, sizes, and weights.
Ability to stand, sit, or walk for extended periods.
Ability to reach, including above the head, bend, climb, push, pull, twist, squat, and kneel.
Ability to tolerate hot or cold warehouse environments.

Nice To Haves

Bachelor's degree in Logistics or a related field.
Bilingual English/Spanish.
Experience in an AS9100 or ISO environment.
Knowledge and experience in Lean, Six Sigma, and Continuous Process Improvement.
Experience in warehousing or Third-Party Logistics (3PL).
Solid problem-solving techniques and statistical analysis skills.

Responsibilities

Supervise, motivate, coach, and train warehouse associates; implement performance improvement strategies when needed.
Oversee equipment and coordinate maintenance needs.
Handle inventory control processes.
Drive quality operations through the application of Lean methodologies.
Create and monitor KPIs against targets, and lead the organization to meet or exceed them.
Ensure picking and putaway activities meet the distribution center's operational needs.
Lead the operations team in value-added services and outbound packing to meet or exceed lead-time requirements.
Initiate and facilitate projects focused on improving safety, quality, delivery, cost, and employee morale.