Supervisor, SC Operations - 2nd Shift
About The Position
The Supervisor, SC Operations oversees local staff and supports dispatch operations to ensure customer requirements are met. The role includes assigning coverage, arranging pickup and delivery appointments, tracking trailer and order availability, ensuring timely processes, providing escalated customer support, and notifying leaders of escalating issues. The supervisor also develops and mentors staff, trains them on company policies and procedures, and handles supervisory activities such as interviewing, hiring, discipline, and issue resolution. This is a second-shift role, Monday through Friday, from 2:30 p.m. to 11:30 p.m. The position is based in a warehouse environment that may be hot or cold and requires physical activity, including lifting, standing, walking, reaching, bending, climbing, pushing, pulling, twisting, squatting, and kneeling. Planned and unplanned overtime, potentially including weekends, may be required.
Requirements
- At least 2 years of relevant work experience.
- Experience with Microsoft Office (Word, Excel, and Outlook) and computerized scanner equipment.
- Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends.
- Ability to lift objects of various shapes, sizes, and weights.
- Ability to stand, sit, or walk for extended periods.
- Ability to reach (including above the head), bend, climb, push, pull, twist, squat, and kneel.
- Ability to handle or manage tools or equipment.
- Ability to tolerate hot or cold warehouse environments.
Nice To Haves
- Bachelor's degree in Logistics or a related field.
- 2 years of managerial or supervisory experience.
- Bilingual English/Spanish.
- Experience in an AS9100 or ISO environment.
- Warehousing or Third-Party Logistics (3PL) experience.
Responsibilities
- Provide elevated support to the dispatcher, ensuring customer requirements are met.
- Make appointments for pickup and delivery.
- Track trailer and order availability and ensure processes are performed in a timely manner.
- Provide escalated customer support as needed.
- Develop and mentor staff to reach goals and train staff on company policies and procedures.
- Carry out supervisory responsibilities, including interviewing, hiring, disciplining, and resolving issues.
- Assign coverage, establish and ensure payment to sub-haulers, and notify leaders of escalating issues.
Benefits
- Paid time off.
- Medical, dental, and vision insurance.
- 401(k).
- Other benefits for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
