Senior Manager, Supplemental Benefits, Delivery Services and Marketplace

CVS Health•Woonsocket, RI

8d•$82,940 - $182,549

About The Position

CVS Health’s Supplemental Benefits and Directed Spend Team operates at the intersection of retail and healthcare. The CVS Flex Benefits team is seeking a business and product leader to own the strategy, P&L performance, and product roadmap for Home Delivery (HD) fulfillment services, and to define and execute its approach to marketplace opportunities. The role serves as Business and Product Owner, setting the vision and customer experience, aligning cross-functional teams, and delivering measurable revenue and margin growth. This position is suited to a commercially minded leader who can move between enterprise strategy and operational detail and lead through influence across product, operations, finance, merchandising, and technology. The leader will own the end-to-end strategy and financial performance for home delivery, oversee marketplace monetization, develop a cross-functional team, and translate enterprise strategy into multi-year goals, roadmaps, and investment plans.

Requirements

At least 5 years of experience in business leadership, product management, strategy, or general management, including 3–5 years in a people-leadership role.
Proven experience owning a P&L or revenue-generating product in e-commerce, retail, grocery, logistics, or marketplace environments.
Demonstrated success launching and scaling monetization initiatives, such as memberships, fees, advertising or retail media, or new services.
Exceptional analytical and financial acumen, including the ability to build business cases and translate data into action.
Track record of leading cross-functional teams and influencing senior stakeholders without direct authority.
Excellent communication skills and executive presence.

Nice To Haves

Experience with supplemental benefits such as dental, vision, hearing, OTC, transportation, flex cards, food, or utilities.
Familiarity with CMS guidance, annual bid cycles, and benefit configuration systems.
Experience with Agile methodologies.
MBA or equivalent advanced degree.

Responsibilities

Own the end-to-end business and product strategy for home delivery fulfillment, including scheduled, on-demand, and subscription-based delivery models.
Serve as the accountable Product Owner by defining the vision, prioritizing the roadmap and backlog, and making trade-off decisions across cost, speed, coverage, and customer experience.
Own the home delivery P&L, including delivery economics, cost-to-serve, capacity utilization, and unit margin.
Evaluate and manage the fulfillment network mix—including store-based, micro-fulfillment, dark stores, third-party, and carrier partners—to optimize service levels and cost.
Establish and track KPIs such as on-time delivery, order accuracy, substitution rates, delivery cost per order, NPS, and repeat purchase rate.
Lead partner and vendor strategy, including negotiations, SLAs, and performance governance.
Develop and execute a marketplace monetization strategy covering delivery fees, membership and subscription programs, sponsored placements, and ancillary services.
Identify and size new revenue opportunities, build business cases, and lead initiatives from concept through launch and scale.
Design and test pricing, fees, and promotional structures using experimentation and customer insights.
Balance short-term revenue goals with long-term customer lifetime value and loyalty.
Translate enterprise strategy into clear multi-year goals, roadmaps, and investment plans.
Lead and develop a cross-functional team of product managers, analysts, and program leaders, with dotted-line influence across Operations, Engineering, and Finance.
Present strategy, performance, and investment recommendations to senior executives and leadership forums.
Monitor competitive, market, and consumer trends in grocery, quick commerce, and last-mile delivery, and adapt strategy accordingly.
Drive a culture of data-informed decision-making, accountability, and continuous improvement.