Senior Manager, Client Success (Supplemental Benefits)

CVS Health • Woonsocket, RI

10d • $82,940 - $182,549

About The Position

CVS Health is hiring a Senior Manager for its Client Success team within Supplemental Benefits and Directed Spend. The team supports health plan partners through strategic account management, plan and expense reporting, and initiatives that improve the in-store experience. It helps health plans offer and manage supplemental benefits that members can use for qualified purchases.

The Senior Manager will shape strategic account opportunities, identify growth areas, and improve operational efficiency. The role focuses on targeted programs for member groups, management of the retail store network where members can use benefits, and sharing relevant Medicare and Medicaid market developments with clients. The successful candidate will lead cross-functional projects and use project management, strategic analysis, client engagement, data analytics, and stakeholder management skills in a dynamic environment.

This is a full-time position with limited travel of 10–15%. The listed base pay range is $82,940 to $182,549. The role is also eligible for a CVS Health bonus, commission or short-term incentive program and an equity award target.

Requirements

• 5–8 years of experience working on cross-functional teams or in a client-facing, relationship-centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Ability to influence cross-functional teams without direct authority.
• Strong communication skills, including the ability to synthesize and present market insights and program updates to clients and leadership.
• Strong attention to detail and data accuracy, with experience managing trackers, files, or reporting across multiple stakeholders.
• Ability to travel on a limited basis (10–15%).
• Bachelor’s degree or equivalent experience.

Nice To Haves

• 5–8 years of experience in consulting, project management, consumer goods, corporate healthcare, or provider/payor functions.
• Experience working with Legal partners on contracts, amendments, or compliance review.
• Familiarity with health plan extra benefits, especially for Medicare or Medicaid members, or with retail store programs.
• Advanced degree.

Responsibilities

• Lead targeted programs for specific member groups, including extra health plan benefits and curated product kits shipped to members’ homes; set direction, manage daily operations, and identify opportunities to grow and improve programs.
• Prepare and manage order files for fulfillment teams and partners, verifying accuracy before submission.
• Partner with Legal to review and finalize targeted-program agreements, terms, and approvals.
• Manage the retail store network where members can use benefits, coordinating with the retail network partner and keeping clients informed about available stores and changes.
• Manage client requests to add retail locations, tracking stores through onboarding and providing regular status updates until they are operational.
• Monitor competitor offerings, retail landscape changes, regulatory updates, and shifting member needs, and share practical insights and ideas with clients.
• Support monthly and quarterly client business reviews covering program performance, open issues, and opportunities to expand business.
• Represent client needs internally and champion enhancements that improve the client and program experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
• Balance communication, stakeholder management, and timelines in a dynamic, evolving team environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program
• Equity award target

What This Job Offers

• Job Type: Full-time
• Career Level: Senior