Senior Client Success Manager

EnergyHub

3d•$110,000 - $135,000

About The Position

EnergyHub’s Client Success team launches and operates programs for utilities, helping them address grid challenges by engaging customers with connected devices. The Senior Client Success Manager owns a portfolio of complex, high-impact client relationships end-to-end, leads program launches, drives long-term account health and growth, and serves as a strategic partner to clients and internal Sales, Product, Engineering, and Marketing teams. This is a highly visible, senior client-facing role for someone experienced in managing strategic accounts and solving complex, ambiguous challenges. The successful candidate uses seasoned judgment, communicates data-driven insights to audiences up to the executive level, builds lasting relationships, and delivers results. The role also contributes to raising the bar for the Client Success team. EnergyHub empowers utilities and their customers to create a clean, distributed energy future. It helps consumers turn smart thermostats, EVs, batteries, and other products into virtual power plants that support grid stability and greater use of solar and wind power.

Requirements

5–7+ years of professional experience in customer success, account management, or technology services; SaaS or enterprise software experience is strongly preferred.
Proven track record of owning and growing strategic or enterprise-level client accounts, including renewals and expansions.
Excellent communication skills, including explaining complex and technical topics clearly and succinctly to stakeholders at all levels, including executives.
Strong program or project management skills, including managing multiple high-priority initiatives, meeting deadlines, and reasoning about risks and dependencies.
Analytical, creative, and curious approach, with confidence working with numbers, data, and spreadsheets.
Demonstrated ability to navigate escalations and difficult conversations while preserving trust.
Strong business judgment and ability to operate independently with minimal oversight.
Experience collaborating with and influencing cross-functional teams.
A BS or BA degree.

Nice To Haves

Experience working in or with renewable energy, utilities, grid services, or adjacent cleantech/greentech industries.
Experience mentoring or coaching peers.
Familiarity with EVs, batteries, connected devices, IoT, or building automation.
Familiarity with Virtual Power Plant (VPP) programs and initiatives.
Certifications in energy management, project management, or program management.

Responsibilities

Manage and grow a portfolio of multi-faceted programs involving device partners, clients, and internal teams; build relationships across client organizations, including with senior and executive stakeholders.
Understand client objectives, regulatory contexts, and growth targets, and advise clients on program design and evolution.
Balance internal objectives with client goals using sound business judgment.
Partner with Sales on renewal and expansion strategy, identifying account growth opportunities and risks early.
Own escalations and difficult client situations, resolving operational challenges with creativity and composure.
Anticipate program risks and dependencies and put mitigation plans in place before issues arise.
Analyze and present program performance, lead executive business reviews, facilitate meetings, and tailor technical and data-driven communications to different audiences.
Maintain proactive communication with clients, device partners, and internal stakeholders, and provide timely recommendations to keep programs on track.
Develop expertise in demand management, Distributed Energy Resources, and program success drivers.
Use industry and program expertise to shape program design, bring client insights to Product and Engineering to influence the product roadmap, and train client program teams.
Mentor and support other Client Success Managers, share best practices, and help improve Client Success processes, playbooks, and tools.